IT Service Desk Technician I
24 Hour Home Care - Corporate Division•Kansas, KS
•$23 - $26•Onsite
About The Position
The Level 1 Service Desk Technician provides front-line, hands-on IT support for employees at TEAM’s Philadelphia office. This user-facing role focuses on resolving common service desk requests, troubleshooting workstations and office technology, supporting employee onboarding and offboarding, and providing timely, professional support to users across all levels of technical experience.
Requirements
- Associate degree, technical certification, or equivalent hands-on experience.
- 1–3 years of experience in service desk, desktop support, help desk, or IT support.
- Experience with Jira, ServiceNow, Zendesk, Freshservice, or a similar ticketing platform.
- Working knowledge of Microsoft 365 and hands-on experience supporting Windows laptops and desktops.
- Basic knowledge of Active Directory, Entra ID, user access, and common networking concepts.
- Level 1 technical troubleshooting
- Customer service and user support
- IT ticketing and Jira
- Microsoft 365
- Windows endpoint support
- Active Directory and Entra ID
- Basic network troubleshooting
- Hardware and peripheral support
- Documentation and asset tracking
- Communication and problem solving
Nice To Haves
- Experience with Intune, NinjaOne, or similar endpoint management tools preferred.
- CompTIA A+, Network+, Microsoft 365 Fundamentals, or similar certification preferred.
Responsibilities
- Provide Level 1 support for incidents and service requests involving users, workstations, Microsoft 365 applications, printers, phones, peripherals, and basic network connectivity.
- Triage, document, prioritize, and manage tickets using Jira or a similar ITSM platform, escalating more complex issues as appropriate.
- Support Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, password resets, MFA, shared mailboxes, and access requests.
- Support employee onboarding and offboarding, account setup, license assignments, workstation preparation, equipment deployment, and equipment recovery.
- Set up and troubleshoot laptops, desktops, monitors, docking stations, mobile devices, printers, conference room technology, and other office equipment.
- Troubleshoot common connectivity issues involving Wi-Fi, Ethernet, VPN, DNS, printers, and network-connected devices.
- Maintain accurate documentation, asset records, troubleshooting guides, and knowledge base resources while following established IT security and support procedures.
Benefits
- Company-sponsored medical, dental, and vision plan for employees and their dependents
- 401(k) participation after 3 months of continuous service
- wellness program
- learning development program
- life insurance
- long-term disability coverage
- charitable contribution matching
- volunteer time off
- employee assistance program
- accrued vacation time
- sick time
- 12 paid federal holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
