Service Desk I (open to all)

College of St Scholastica Inc • Duluth, MN

4h • Onsite

About The Position

Under the supervision of the IT Service Desk Manager, this position is responsible for providing front-line support to the St. Scholastica community for services provided by the Information Technologies department. This position clearly communicates solutions in a friendly and professional manner, while providing initial solutions to IT Services questions and requests. This position provides excellent customer-service and technical assistance through written, telephone, video-conferencing, and in-person support.

Requirements

• Must be a current or incoming CSS student.
• Commitment to providing outstanding customer service.
• Have the ability to work on-campus. This is not a remote position.
• Basic proficiency with modern communication systems, such as chat, email, and web-conferencing.
• Interest in technology and desire to learn more.
• Availability to work a minimum of 10 hours per week.
• Strong work ethic and reliability.

Nice To Haves

• Customer Service or technical experience.
• Professional certifications.
• Familiarity with a variety of operating systems and applications, such as Microsoft Windows, Apple iOS and Google Workspace.

Responsibilities

• Assist members of our community with varying technological backgrounds with technology questions and/or problems.
• Respond to requests at the IT Service Desk.
• Troubleshoot audio/video equipment and enterprise endpoint problems.
• Triage, classify, and escalate or assign service requests appropriately using the IT Service Management systems.
• Assist the IT Department in the deployment of IT assets such as audio/visual equipment, classroom equipment, and endpoint computing devices.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed