IT Service Desk Support
About The Position
The Service Desk is seeking an enthusiastic, IT minded individual with fantastic customer service skills to join our team. In this position, you will provide enterprise application support for the State of Montana as well as act as the face of SITSD for customer support. You will work with Microsoft applications with an emphasis on Outlook/Exchange, SharePoint, Office Products, and Active Directory, as well as interact professionally with various SITSD bureaus to troubleshoot issues and escalate technical issues as necessary. If you have an upbeat and helpful attitude; a knack for problem-solving technical issues; and can handle calls with professionalism, sensitivity, and diplomacy under pressure, consider this opportunity to apply and join our team. The Service Desk promotes: A casual and collaborative work environment; Training opportunities and room for professional growth; and A healthy balance between your personal and professional life.
Requirements
- Associates degree in information technology or related field
- One year experience in an IT related occupation
- Alternate combinations of education and experience will be considered on a case-by-case basis
- Knowledge of Active Directory
- Knowledge of SharePoint
- Knowledge of Outlook / Exchange
- Knowledge of TEAMS
- Ability to utilize documentation to resolve IT issues
- Ability to monitor and mitigate IT issues
- Ability to provide excellent customer service
- Ability to communicate effectively both orally and in writing
- Ability to adapt to shifting business requirements
- Ability to explain technical issues to non-technical people
- Ability to work with minimal supervision, and be a self-starter
- Ability to take ownership of new business process and incorporate it into SITSD’s mission
Responsibilities
- Providing customer support for instructional calls and question-and-answer calls
- Searching and applying knowledge-based articles
- Troubleshooting technical issues
- Clearly documenting issues (and if applicable, the solutions) in ticketing software
- Guiding users through step-by-step solutions in a call center environment
- Answering public-facing citizen calls from folks experiencing technical difficulty using online tools to gain access to various agency benefits or services
Benefits
- Work/life Balance
- Health Coverage
- Retirement plans
- Paid Vacation and Sick Leave and Holidays
- Public Service Loan Forgiveness (PSLF)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
