IT Help Desk Support
Bethany Children's Health Center•Bethany, OK
•Onsite
About The Position
The Help Desk Technician will provide friendly customer support to end users for PC applications and hardware to diagnose problems and optimize resolutions for the best end-user experience. The ideal candidate demonstrates strong technical fundamentals, a service-oriented mindset, and the ability to troubleshoot under pressure.
Requirements
- Entry level understanding of Information Systems and computers.
- Appropriate certifications.
Nice To Haves
- Bachelor’s degree or associate in related field preferred.
- 1-3 years’ experience in IT Support or related field preferred.
Responsibilities
- Provide effective customer service and technical support for end-users
- Install computer peripherals, hardware, and software for end-users
- Document, track, and monitor requests
- Participate in on call rotation and after-hours maintenance windows as required
- Run diagnostic programs, isolate problems, and implement solutions
- Write training manuals
- Create knowledge base articles
- Perform additional responsibilities as assigned in support of departmental operations.
Benefits
- competitive compensation
- state-of-the-art equipment
- wellness programs
- in-service training
- leadership development
- tuition reimbursement
- scholarships
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
