IT Service Desk Support Staff (PT/Temporary)

City of Fort Lauderdale • Fl, FL

5d • Onsite

About The Position

This is a part-time, temporary position with a 32-hour cap per week. This role manages a queue of tickets in the help desk ticketing system, in addition to incoming calls. This position involves assignments in the Information Technology Services Department. The employee is compensated on an hourly basis, as the services are needed. A temporary assignment can end at any time depending on the hiring department's needs.

Requirements

• High school Diploma or G.E.D.
• One or more years of IT technical support or field technician experience
• Possess or be able to obtain a valid State of Florida driver's license within 30 days of hire.
• Strong communication skills are required, both oral and written, to interact effectively at all levels within the organization
• Ability to handle and prioritize multiple tasks and work efficiently in a fast-paced environment
• May require a higher level of education or previous work experience which will be evidenced by copies of relevant education certificates or previous work history
• As public servants, employees may be required to work immediately before, during, and/or after an emergency.
• All employees must be available and able to work assigned shifts as determined by their Department Heads.

Responsibilities

• Answers a high volume of help desk calls for Service Requests and Incidents; creates and documents work orders in ticketing system
• Provides Walk-in support on mobile devices, laptops, password reset, and basic level customer needs
• Troubleshoots, analyzes and resolves hardware, software and network support incidents, or escalates to other higher support tiers when necessary
• Maintains Active Directory users and groups

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED