IT Service Desk Specialist

Arkansas Department of Transportation • Little Rock, AR

14h • Onsite

About The Position

The Information Technology Service Desk Specialist performs day-to-day operations of administrative and Tier 1 technical support job requirements that covers IT User Services Section responsibilities, policies and procedures. This position reports directly to the Section Manager.

Requirements

• The educational equivalent to an associate’s degree from an accredited college or university in computer science, computer information systems, or related field OR the educational equivalent to a diploma from an accredited high school plus a minimum of two years in a technical support capacity.
• Must possess understanding of basic technology concepts and jargon.
• Must be customer-centric and enjoy working with others.
• Ability to multi-task and have good time management and organization skills.
• Ability to utilize office productivity software such as Microsoft Office.
• Good communication (oral and written) skills.
• Ability to maintain a positive attitude.
• Must have high integrity and be of strong moral character.
• Ability to provide effective operational support.
• Valid driver’s license.

Responsibilities

• Maintain current knowledge of technology and operational functions and procedures.
• Provide support to users and be the first point of contact for all Tier 1 support issues through active participation in the IT Call Center.
• Assist with the installation or troubleshooting of software and hardware, as needed.
• Assist in technology projects and their needed components.
• Provide operational assistance to end-users in a courteous and timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree