IT Service Desk Specialist

MJ Holding Company LLC•Bridgeview, IL

6d•Onsite

About The Position

Join the Leader in Trading Cards! MJ Holding Company, LLC is largest distributor of sports trading cards and trading card games like Magic: The Gathering and Pokémon—and we’re growing fast. Our success comes from passionate people who love what they do. At MJH, you’ll find a team that’s enthusiastic about the products we distribute, proud of the culture we’ve built, and committed to our success. If you’re driven and excited about the world of trading cards, we want you on our team! The IT Service Desk Specialist position is responsible for providing technical support for the user community, including answering user PC/software questions, providing resolutions to issues, maintaining the asset tracking systems and prioritizing tickets for the service desk system. This position will develop and maintain effective mutually beneficial relationships with all internal teams, to support and contribute towards the organization’s overall vision, values, metrics, strategic goals and objectives.

Requirements

Performance Management. A well-organized and self-directed individual who is a team player.
Communication Proficiency. An intelligent, reliable, and articulate individual, who can relate to people at all levels of an organization, possesses excellent written and verbal communication skills.
Problem Solving/Analysis. Excellent prioritization, efficient problem solver and time management skills. Detail orientated.
Planning. The ability to organize, manage multiple tasks, adaptable to change, and a passion for managing projects to conclusion on time.
Highly self-motivated. Able to operate autonomously or on a team in a dynamic environment.
Strong fit with the Company’s culture and unwavering commitment to customer (internal/external) satisfaction.
Professional appearance and behavior, including punctuality.
Bachelor’s degree in IT or related field of study is preferred.
This role requires 1-2 years of professional experience with:
Supporting a Microsoft Windows 10 workstation environment.
Supporting Microsoft Office (2016, 2019 and O365)
Setting up, configuring & troubleshooting PC & laptop hardware.
This is an on-site role in Bridgeview, IL and only local candidates will be considered.

Nice To Haves

Experience with the ManageEngine suite or other Service Desk tools is preferred

Responsibilities

Assist in developing and maintaining enterprise desktop standards, including all hardware (PCs, Macs, tablets, etc.) and software.
Ensure software and OS patching is current across the enterprise.
Assist in planning for roll outs or other engagements.
Perform Root Cause Analysis for reported incidents.
Write/Review documentation related to all help desk support issues as needed, including help sheets and FAQs.
Assists employees in remote offices providing desktop and laptop support.
Facilitate communications between all MJH locations and the Service Desk.
Provide level 1 administrative and technical management of site configuration options in coordination with infrastructure standards.
Maintain appropriate hardware and software standards.
Manage cybersecurity solutions for the enterprise.
Manage and maintain all print services including recommendations for procurement, installation and configuration of printers providing comprehensive support.
Recommend solutions to keep desktops at a supportable level, which includes adherence to standards and systems roadmap.
Provide hands-on support for the server and network teams to maintain and monitor local infrastructure.
Provide on-call support as needed on rotation outside of business hours.
Provide local/remote technical support to our clients.
Active problem solver.
Understanding of IT support ticketing systems.
Deploy computers and peripherals (computers, monitors, printers, etc.).
Install software packages on PC's and Laptops.
Troubleshoot software applications.
Manage document library and inventory of assets.
Collaborate with other team members and stakeholders.
Document, track, and monitor the problem to ensure timely resolution.
Manage vendor relationships for purchasing PC equipment and software.