IT-Service Desk Specialist-Private Club
Bohemian Club•Monte Rio, CA
•$0 - $35•Hybrid
About The Position
Hospitality-focused providing first line technical support for end users, members, and guests in a Windows based environment with multiple locations (San Franciso and Monte Rio). This role is high-touch and is responsible for troubleshooting workstation issues, supporting Club applications, and ensuring timely resolution or escalation of incidents or requests. The ideal candidate is proactive, communicates clearly, and delivers excellent support experience both front and back of house operations in a fast-paced environment.
Requirements
- Must possess a strong technical foundation with 1 – 2 years’ experience in a support role.
- Working knowledge of Windows 10/11, Active Directory basics, and Microsoft 365.
- Familiarity with ticketing systems
- Ability to troubleshoot common workstation and application issues efficiently.
- Basic understanding of networking fundamentals (TCP/IP, Wi-Fi, DNS, DHCP, VPN).
- Knowledge of software deployment and asset management practices.
- Ensures confidentiality and reliability of Club data and proprietary information.
- Excellent communication skills, both verbal and written, technical and non-technical.
- Strong organizational skills and ability to balance priorities.
Nice To Haves
- Preferred certifications: CompTIA A+, Microsoft Fundamentals (MS-900), ITIL 4 Foundation
- Experience in hospitality, private clubs, hotels, resorts, or member-based organizations
- Knowledge of cybersecurity best practices and endpoint management tools
Responsibilities
- Serve as the first point of contact for all incoming technical support incidents or requests via phone, email, chat, and ticketing system.
- Provide troubleshooting for Windows based workstations, laptops, point-of-sale, peripherals, and mobile devices.
- Provide user training and guidance on Club applications and technology best practices.
- Support installation, configuration, and troubleshooting of Club applications, Microsoft 365, Adobe Cloud, File and Print Services, productivity tools, VOIP, and more.
- Diagnosing and resolving issues involving: User account access, passwords/MFA, network connectivity, printers, software errors, workstation performance, etc.
- Document all issues, steps, taken, and resolutions in the ticketing system. Escalate tickets when necessary, ensuring proper handoff with complete details.
- Workstation imaging, deployment, updates, and maintenance
- Support patching cycles, software rollouts, and hardware refreshes
- Maintain accurate inventory of devices and peripherals
- Deliver exceptional service through clear, friendly, and professional communication.
- Educate users on best practices, self-service tools, and common troubleshooting steps.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
