IT Service Desk Specialist III

48forty Solutions • Houston, TX

1d • $70,000 - $72,000 • Onsite

About The Position

As an IT Service Delivery Analyst, you’ll get to provide support for the entire organization’s business applications and systems, including help desk and desk side support duties. You’ll work with your team to triage all incoming support incidents and requests to achieve resolution or escalate for support. Our company is tech forward, so this role is vital to the success of our success!

Requirements

• High school diploma or equivalent required
• 5-7 years of experience in a Service Desk Support function
• ITIL Foundation certification
• Demonstrated experience with process improvement and optimization utilizing existing IT systems
• Experience in PowerShell Scripting, Windows OS Installs and Imaging, Printer Management, AD Permissions, troubleshooting Citrix, and IT Asset Management
• Familiarity with CITRIX and VMWare
• Experience building KB articles and technical documentation

Nice To Haves

• Some knowledge of Spanish would be an advantage

Responsibilities

• Responding positively to complaints, problems, etc. over the phone and in person related to information technology
• Manage Service Delivery/Help Desk Requests for service-related items including, but not limited to: Account Setup, Terminations and changes, Access control, password Resets, file/applications, printer, hardware diagnostics and special desktop setups
• Logs all direct calls or email requests into ServiceDesk system and update request status
• Provide support for assign systems and business applications
• Reconcile inventory across a variety of systems and statuses (in stock, in use, legal hold, etc.) as well as wiping/disposal activities.
• Managing the refresh of assets for their assigned location
• Manage and monitoring procurement activities including purchase processes, evaluation, contract adherence, legal considerations and payment conditions to avoid risk and exposure
• Meets business SLA’s for first response and resolution
• Drive business improvements through technology
• Provides solutions for trending problems

Benefits

• Competitive Pay
• Holiday Pay
• Daily Pay – Access to your earned wages before payday!
• Referral Bonuses
• Long-Term Career Advancement
• Paid Time Off
• Medical, Dental, Vision, Basic Life, AD&D, and Short-Term & Long-Term Disability insurance for Eligible Full Time Employees
• 401(k) Retirement Plan
• Great Team Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED