IT Service Desk Internship
About The Position
This is a paid internship that is part of Heaven Hill's Summer Internship Program (running May-August). The role is based at our Louisville Office. As part of the Heaven Hill Summer Internship Program, you will support organizational strategic goals through hands-on project work and high-impact assignments. Our program is designed to provide meaningful experience, professional development, cross-functional exposure, networking opportunities, facility tours, and intern engagement events throughout the summer. The Service Desk IT Internship provides hands-on experience in end-user support, IT troubleshooting, system administration fundamentals, and technology operations. This role directly contributes to ensuring high-quality service desk support across the organization and will help continue the work Kurt is providing in strengthening service desk processes, responsiveness, and user experience. You will assist with ticket management, device configuration, onboarding/offboarding tasks, inventory accuracy, and various IT projects supporting the continuous improvement of the IT Support function.
Requirements
- Currently a junior or senior pursuing a degree in Information Technology, Information Systems, Computer Science, MIS, or a related field.
- Familiarwith ticketing systems, Microsoft Office, Intune, Azure, and Active Directory.
- Strong communicationand customer service skills.
- Organized, detail-oriented, dependable, and able to manage multiple tasks.
- Interested in problem-solving, technology support, and improving user experience.
Responsibilities
- Work through the IT ticketing system to conduct first-level troubleshooting for hardware, software, and user account issues.
- Continue supporting and enhancing service desk operations consistent with the work Kurt is currently providing, including improved responsiveness, documentation, and user guidance.
- Resolve Tier 1 tickets or escalate appropriately using established workflows and helpdesk resources.
- Install, configure, and test new workstations, printers, peripherals, and software applications.
- Assist with set up for new employees and ensure proper hardware deployment.
- Assist with onboarding and offboarding tasks, including account creation, permissions, device configuration, and equipment collection.
- Support improvements to workflow efficiency and accuracy within these processes.
- Maintain IT inventory and reconcile accuracy against Intune and other asset management systems.
- Support Azure inventory projects and environment cleanup tasks.
- Participate in ticketing system refresh or enhancement projects.
- Learn service desk reporting metrics and help identify opportunities for improved performance or user satisfaction.
- Suggest enhancements to processes, documentation, or infrastructure to strengthen the support function.
- Prepare and present findings and recommendations to internal teams throughout the internship.
- Deliver a final presentation to the Executive Leadership Team summarizing your project work and key learnings.
- Participate in developmental workshops, networking opportunities, and cross-functional exposure events.
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What This Job Offers
Career Level
Intern
Number of Employees
1,001-5,000 employees
