IT Help Desk Internship
About The Position
At ViewPoint Partners , we’re all about technology, relationships, and client service. Through our Companies, Fairview and FilePoint we excel in utilizing regulatory technology to provide services that help our investment advisor and investment company clients fulfill the ever changing compliance regulatory and reporting requirements that come along with the financial services industry. ViewPoint Partners’ shared operations team advances Fairview and FilePoint’s mission by enabling each business to spend more time focusing on providing clients with exceptional and tailored solutions. We are seeking an enthusiastic intern for our help desk support intern team who is eager to expand their technical expertise while providing high-quality assistance to our users. The ideal candidate demonstrates a genuine passion for problem-solving and a strong commitment to exceptional customer service. In this role, you will have the opportunity to collaborate with experienced IT professionals, gain valuable hands-on experience in troubleshooting and resolving technical issues, and play a key part in ensuring efficient and reliable support for our end users. Join our team and help us deliver outstanding IT support across the organization.
Requirements
- Current college student or recent graduate
- IT related major preferred
- Ability to work on-site at our Raleigh, NC office
- Eagerness to learn
- Troubleshooting skills
- Ability to solve problems efficiently quickly and self-sufficiently
Responsibilities
- Responsible for tier 1 support tickets for onsite and offsite users
- Hardware/software set-up for onboarding new hires and as requests come in
- Data entry for password management
- Communicating with teammates to solve problems and help develop new processes
- Help promote a safe and secure network
- Introduction to vulnerability management and patching
Benefits
- Competitive salaries
- Ample professional development opportunities
- Collaborative, diverse team
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
Number of Employees
11-50 employees
