IT Internship Help Desk Technician

Walton Arts Center Council Inc • Fayetteville, AR

13d

About The Position

To Provide Help Desk support to the It department and the Walton Arts Center organization

Requirements

• Must have reliable mode of transportation to attend community events and shows.
• High school diploma or GED required
• Comfortable with consistently adhering to the highest standards of integrity, professionalism, ethics and confidentiality.
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
• Strong communications skills and the ability to interact with many different types of people
• An on-going desire to learn and improve
• Ability to work independently as well as with others to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Good communication skills
• Customer-oriented and cool-tempered
• Must be able to lift and carry up to 50 lbs.
• Must be able to talk, listen and speak clearly (on telephone)
• Must have a working cell phone and be willing to install basic applications and be willing to use it for work purposes
• Must be able to endure sitting or standing for extended periods of time
• Must be able to endure standing or walking for extended periods of time on various surfaces such as concrete, grass, and inclined surfaces.
• Must be able to endure outdoor elements including cold, heat, wind, and/or precipitation
• Must be able to work in large, crowded environments, with flashing lights, loud music and noises

Nice To Haves

• BSc/BA in IT, Computer Science, or relevant field

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in provided ticketing platform
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Represent Walton Arts Center / Walmart AMP at both on and off-site events, as requested.
• Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, patrons, and tenants of leased spaces.
• Perform related duties as assigned by supervisor
• Maintain security and safety requirements as defined by operations guidelines.
• Maintain compliance with all company policies and procedures

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED
• Number of Employees: 101-250 employees