IT Internship Help Desk Technician

Walton Arts Center Council IncFayetteville, AR
13d

About The Position

To Provide Help Desk support to the It department and the Walton Arts Center organization

Requirements

  • Must have reliable mode of transportation to attend community events and shows.
  • High school diploma or GED required
  • Comfortable with consistently adhering to the highest standards of integrity, professionalism, ethics and confidentiality.
  • Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service
  • Strong communications skills and the ability to interact with many different types of people
  • An on-going desire to learn and improve
  • Ability to work independently as well as with others to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases, and remote control
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Good communication skills
  • Customer-oriented and cool-tempered
  • Must be able to lift and carry up to 50 lbs.
  • Must be able to talk, listen and speak clearly (on telephone)
  • Must have a working cell phone and be willing to install basic applications and be willing to use it for work purposes
  • Must be able to endure sitting or standing for extended periods of time
  • Must be able to endure standing or walking for extended periods of time on various surfaces such as concrete, grass, and inclined surfaces.
  • Must be able to endure outdoor elements including cold, heat, wind, and/or precipitation
  • Must be able to work in large, crowded environments, with flashing lights, loud music and noises

Nice To Haves

  • BSc/BA in IT, Computer Science, or relevant field

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in provided ticketing platform
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Represent Walton Arts Center / Walmart AMP at both on and off-site events, as requested.
  • Maintain professional working relationships with teammates, fellow staff members from other departments, vendors, patrons, and tenants of leased spaces.
  • Perform related duties as assigned by supervisor
  • Maintain security and safety requirements as defined by operations guidelines.
  • Maintain compliance with all company policies and procedures
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