IT Help Desk Technician

Passport Health•Phoenix, AZ

4d•$22 - $25•Onsite

About The Position

We are seeking a proactive and customer-focused IT Help Desk Technician to be the first point of contact for users of all IT-supported systems, software, and services within our organization. This role provides in-house and remote technical support to ensure the smooth functioning of desktop hardware, software, printers, scanners, phones, and other related technology.

Requirements

1-2 years of experience in a technical help desk or desktop support role.
Strong knowledge of Windows 10/11, Google Collaboration Apps, Chrome, and Microsoft Office.
Excellent written and verbal communication skills.
Exceptional customer service skills and ability to troubleshoot with non-technical users.
Experience with ticketing systems and remote-control software.
Tier 1 understanding of IT tools such as Active Directory and Group Policy Objects (GPO).
Experience installing, troubleshooting, configuring, maintaining, and repairing IT hardware including laptops, printers, scanners, peripherals, and mobile devices (iOS, Android).
Tier 1 support knowledge for networking (TCP/IP, WiFi).
Base-level understanding of server/domain environments.
Ability to lift and carry up to 50 lbs.

Nice To Haves

CompTIA A+ certification preferred but not required.

Responsibilities

Provide Tier 1 technical support via Zendesk tickets and phone calls.
Follow up on outstanding requests to ensure timely resolution.
Assist remote users with internet connectivity, desktop, and printer issues.
Create user accounts and configure hardware as part of the onboarding process.
Troubleshoot and resolve hardware and software issues.
Participate in team collaboration for after-hours/weekend support for scheduled projects.
Perform other duties as assigned.