IT Help Desk Technician
About The Position
We are seeking a motivated, customer-focused Entry-Level Information Technology Administrator to join our growing team. This role is ideal for someone early in their IT career who enjoys helping people, solving problems, and learning new technologies. Customer service, responsiveness, and clear communication are critical, as this position serves as a first point of contact for IT support. The IT Administrator will support day-to-day IT operations, manage the user lifecycle, assist with onboarding and offboarding employees, maintain hardware and device inventory, and support systems administration across PCs, mobile devices, and core IT platforms. We value curiosity, eagerness to learn, and excitement about growing alongside the company.
Requirements
- 12 years of IT support or help desk experience (or equivalent hands-on experience)
- Strong computer skills and comfort troubleshooting basic hardware, software, and connectivity issues
- Experience or exposure to Windows OS and common business applications
- Customer-focused with clear communication and responsiveness
- Reliable, organized, and eager to learn and grow in IT
- Willing to work on-site, full-time (MonFri, 9:00 AM6:00 PM) in Torrance, CA
Nice To Haves
- Basic scripting or automation (PowerShell, Bash, Python)
- Exposure to cloud platforms (Azure, Google Cloud Platform)
- Understanding of cybersecurity fundamentals (antivirus, endpoint protection, vulnerability management)
- Basic networking knowledge (TCP/IP, DNS, firewalls, security protocols)
- Industry certifications (CompTIA A+, Network+, Security+)
- Hands-on experience through home lab environments (e.g., Windows setup, networking, virtualization, scripting, or device management)
- basic networking knowledge, ticketing systems, MDM/RMM tools, or entry-level IT certifications.
Responsibilities
- Serve as the Tier 1 help desk for support requests via phone, tickets, and email
- Answer calls, return voicemails, and log, prioritize, and update tickets
- Troubleshoot and resolve Tier 1 incidents and service requests
- Escalate issues to Tier 2/3 when needed
- Provide professional, customer-focused support to users of all skill levels
- Resolve common hardware, software, peripheral, and connectivity issues
- Document issues and resolutions clearly in the ticketing system
- Manage employee onboarding and offboarding processes
- Create, modify, and deactivate user accounts
- Ensure users have appropriate system access and permissions based on role
- Maintain accuracy and consistency in user and system administration
- Manage IT inventory across PCs, laptops, printers, and mobile devices
- Assist with device imaging, setup, deployment, and decommissioning
- Support phone deployment, mobile device management (MDM), and asset tracking
- Utilize RMM and MDM tools and maintain inventory using platforms such as Snipe-IT (or similar tools)
- Interest in AI tools, automation, or AI-assisted IT workflows
- Install, configure, and troubleshoot: Windows operating systems, Common business applications, Printers and peripheral devices, Basic networking and connectivity issues
- Assist with printer management and troubleshooting
- Support basic computer hardware diagnostics and repairs
- Assist with IT projects and initiatives as needed
- Stay up-to-date on emerging technologies, tools, and industry trends
- Demonstrate willingness to learn new systems, platforms, and best practices
- Show eagerness, curiosity, and excitement about growing within the IT field
Benefits
- Medical coverage (PPO + HSA options)
- Dental, Vision, and Life insurance provided at no cost
- 401K with competitive employer contributions
- 80 hours of annual vacation, increasing with years of service
- Uniforms provided annually
- Annual boot voucher of $125.00
- One full paid day off annually for community volunteer work
- Birthday meal provided by Sonsray
- Privately owned and operated, with decisions made based on core values rather than corporate directives
- Annual Holiday Party, including covered airfare and hotel for employees and a guest
- Emphasis on company growth and employee development
- Open-door policy, fostering a collaborative environment with active owner and management involvement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
