IT Help Desk
About The Position
The IT Helpdesk will assist in implementation of Eagle Distributing technology infrastructure. The IT Helpdesk will assist in all aspects of the technology infrastructure including network, storage, server, operating systems, and applications. Additionally, the IT Helpdesk may assist in security incidents, security threats, and disaster recovery operations. Must be able to climb and work from 12 to 15 ft ladders, lift weight of 20 LBS over their head, walk warehouse concrete floors and have excellent verbal and written communication. The IT Helpdesk will support operations in the following areas: Information System operations Tier I level Helpdesk Access Control and Authentication Technology Infrastructure Monitoring and Reporting Assist in Incident Response Operations The IT Helpdesk may assist in maintaining, and aim to improve the following existing technology infrastructure elements: ShoreTel/Mitel VoIP Microsoft Exchange Cisco Meraki Microsoft Windows Servers VMware and Hyper-V End-Point Security iOS, Android, and Windows Mobile Security and compliance Installing Windows 10, Office 2016/365, ConnectWise and Antivirus software
Requirements
- Working knowledge of network operation and Helpdesk ticketing software
Nice To Haves
- Familiarity with security tools such as, DNS solutions, Windows firewall, encryption, antivirus, IDS/IPS, endpoint protection platforms, etc.
- Experience in running network cabling
- Certification(s); CompTIA A+, Network+, Security+
Responsibilities
- Information System operations
- Tier I level Helpdesk
- Access Control and Authentication
- Technology Infrastructure Monitoring and Reporting
- Assist in Incident Response Operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
