IT HELP DESK SPECIALIST

WEG TRANSFORMERS USA•Washington, MO

4d•Onsite

About The Position

WEG: Our Company Founded in 1961, WEG is one of the world’s largest manufacturers of electric-electronic equipment. We operate with global scale, engineering discipline, and a focus on continuous improvement. WEG in Numbers (as of Dec 31, 2024) Revenue: R$ 38 billion ? ~$7.18 billion USD Employees: 49,000+ globally, including 4,700+ engineers Global Operations: Branches in 42 countries, 18 manufacturing plants Product Portfolio: 1,500+ product lines Transformers: 76,000+ MVA manufactured annually Presence: Products installed across 5 continents At WEG Transformers USA (WTU) in Washington, Missouri, we support U.S. infrastructure, industrial customers, and renewable energy markets with advanced transformer technology. Why WEG? Our Values Human Company – We respect and support each individual. Teamwork – We succeed as one integrated system. Efficiency & Flexibility – We continuously optimize and improve. Innovation & Leadership – We lead with engineering discipline and action. Sustainability & Governance Environmental Responsibility: Investment in low-emission processes, green chemistry, recycling, and energy-efficient systems. Social Responsibility: Commitment to human rights, diversity, education, and community engagement. Governance: Structured and transparent, supported by a Code of Ethics and Ethics Channel. Role: IT Help Desk Specialist This role proves best for analytical thinkers, computer science majors, and IT support professionals who enjoy structured problem-solving, systems logic, and optimizing technical environments. You’ll support systems tied to a global engineering enterprise, including: Secure on-site networks and multi-facility connectivity High-speed production and test systems Mission-critical transformer manufacturing infrastructure A facility undergoing major modernization following a $77M U.S. investment supporting automation and expanded capacity (Washington, MO) Total Rewards: Benefits & Compensation WEG offers competitive pay and Day-1 benefits, including: Paid Vacation & Holidays Medical, Dental, Vision Safe Harbor 401(k) with Match Tuition Reimbursement Flexible Spending Accounts Employee Assistance Program (EAP) Company-paid Life & Disability Insurance Bonus Plan (pro-rated) We are an Equal Opportunity Employer. Apply Today If you enjoy structured problem-solving, systems reliability, and supporting high-performance engineering operations… If you’re detail-oriented and thrive in an innovation-driven environment… Apply now to join the WEG Transformers USA team. https://www.weg.us/careers Currency conversions based on current BRL?USD mid-market exchange rate of 1 BRL = 0.189 USD, updated Jan 25, 2026. [wise.com] No 3rd Parties, please.

Requirements

Education: Associate degree (2-year) in Computer Science, Information Technology, or a closely related field OR an equivalent combination of education and experience.
Technical Skills: Strong knowledge of Windows-centric environments, PC hardware, and user-level troubleshooting.
Skilled in Windows Server, Microsoft SQL Server, VMware, and Cisco network administration.
Ability to troubleshoot system, software, and network-related issues and perform diagnostic tests.
Ability to follow and enforce IT security policies, a common requirement across regulated employers.
Professional Skills: Logical thinker, self-starter, well-organized, and customer-oriented with strong interpersonal and communication skills.
Ability to work independently and manage multiple tasks.
Able to produce clear documentation and follow standard operating procedures.
Ethics & Compliance: Ability to work within the WEG Code of Ethics & Values (4th Edition).
Must handle confidential information with discretion.
Legal Requirements: Must have permanent authorization to work in the United States. No visa sponsorship available for this role.
Must successfully complete an application, talent assessment, on-site interview, drug screen, and background check.

Nice To Haves

Experience providing support in a multi-site, large user base environment
SAP end-user support experience. (WEG-specific operational preference.)
Experience in SQL Server, Windows Server, VMware, and Cisco network administration beyond basic proficiency.
Experience with ServiceNow or another enterprise ticketing/ITSM platform.
Demonstrated experience writing or improving documentation, SOPs, or knowledge-base articles.
Residence within a reasonable commuting distance of Washington, Missouri.

Responsibilities

Conduct root-cause analysis and recommend system, hardware, and software improvements.
Lead installation, configuration, and maintenance of servers and network systems.
Perform daily datacenter monitoring, validate logs, backups, and system integrity.
Manage IT purchasing workflows and maintain asset accuracy.
Develop clear, engineering-grade documentation (SOPs, configs, diagrams).
Deliver training that ensures repeatability and process stability.