IT Service Desk Field Technician

Sound•Tukwila, WA

5d•$30 - $34•Hybrid

About The Position

SOUND Behavioral Health is growing, and we are hiring an IT Service Desk Field Technician in Tukwila, WA! This technician will provide frontline Tier 1 technical support to end-users at Sound and its partner agencies. The Field Technician is a customer-facing role, serving as our department's first line of support. The Field Technician defines technical problems and works with team members to resolve them promptly and/or determine solutions, with the support of Tier 2 for resolution as needed. This person also performs ongoing activities to maintain and enhance the overall technologies utilized by the organization. This is an in-office position split between our Tukwila office and various locations throughout King County.

Requirements

Minimum of two years of advanced technical support.
Proven customer or client service experience.
Demonstrable Windows operating system and MS Office expertise.
Proven experience in Microsoft Active Directory environments.
Experience in the following technologies: Windows for desktop, basic Active Directory maintenance, Network Printing.
Experience supporting mobile devices including iPhones.
Experience utilizing industry best practices and products to address risks and situations found in modern computing environments.
Washington State driver’s license and insurable driving record required.
Must pass a criminal background check.

Nice To Haves

College degree in related field preferred.
Experience in a healthcare setting is desirable, but not required.
A+ Certification Preferred

Responsibilities

Provides frontline IT support services to end-users with a focus on helping them achieve positive business results.
Troubleshoots Microsoft Windows, Office applications, and basic end-user connectivity issues.
Sets up printers, installs and configures end-user laptops and desktops, and provide phone system administration.
Applies software image of office workstations; desktops, laptops.
Proactively identifies, resolves problems, and research answers and provides resources to other IT team members and users.
Provides Access Management services: creates and assigns user IDs; maintains security group permissions, email distribution groups and other accesses as required.
Performs desktop maintenance and support for Windows workstations.
Supports VOIP phone system including new phone line installation, adds, moves, and changes
Works collaboratively with other Technology Department colleagues and Project Leads to provide content expert assistance as required.
Travels to different Sound locations to troubleshoot, deliver, and set-up computer equipment.
As required, trains users on the use of email, telephones, and other software, as well as on IT policies and procedures.
Performs other duties as needed and/or assigned.

Benefits

Medical, Dental & Vision Insurance: Premium 100% paid by Sound for team member and child coverage to age 26, depending on plan selected. Spouse/Domestic Partner coverage available at team member’s cost.
Life Insurance (2x annual salary + additional $25,000): paid by Sound
Long Term Disability Insurance (60% monthly salary): paid by Sound
Retirement Plan: Sound contributes 3% to the team member’s plan; the team member is 100% vested.
Retirement Plan - 401(k) Plan, pre-tax and/or Roth: team member may contribute to their own plan.
Health Savings Account: Sound contributes $1,133.33 (individual) or $2,266.67 (family) for eligible team members, pro-rated for new hires in first year.
Flexible Spending Accounts: for health care and dependent day care costs (pre-tax)
EAP: Employee Assistance Plan
Vacation: 18 days per year, increasing with years of service
Holidays: 9 days per year
Sick Leave: 12 days per year
Bereavement Leave: for death in the family
Parking: Free at all Sound sites
Training: Free in-house professional training and $400 annually + 3 paid days off-site training
Service Award: at 5, 10, 15, 20, 25, 30, 35 & 40 years of service