IT Service Desk Engineer
Butterfly Network•New York, NY
•$80,000 - $90,000•Hybrid
About The Position
Butterfly Network is seeking an experienced onsite Senior IT Engineer who will be responsible for guaranteeing and supporting the architecture as well as users of the organization. There will be focus on great customer service, reliability, and efficiency, while maintaining the highest levels of availability, performance and security.
Requirements
- Proficiency in enterprise class operating systems: Windows, MacOs, and Unix/Linux
- 3+ years of experience with OKTA, G-Suite, Offi ce 365, JAMF, and InTune
- 3+ Experience with in-office and web conferencing (Zoom, WebEx, Creston etc.)
- 3+ Experience with ticketing systems (Jira, ServiceNow, etc.)
- Experience with Active Directory, DNS, DHCP, File and Print server function
- Experience with network switches, subnets, routing, and VLANs.
- Experience with iOS and/or Android OS
Nice To Haves
- Great people skills
- Project management skills
Responsibilities
- Onsite end user support.
- Provide best practice customer service to all users of Butterfly Network.
- Ticket queue management (triage, assign, update, resolve, or escalate) and adhere to any established OLAs/SLAs.
- Provide advanced troubleshooting and problem resolution of escalated production systems and services.
- Conduct periodic maintenance of hardware and software updates to systems to ensure stable performance of the on-prem network.
- Provide training and support to members of the IT Service Delivery team.
- Author and revise documentation of environment and operation procedures as needed.
- Assist with creating, updating and managing documentation of assets, configurations, passwords, processes, etc. and maintaining accurate documentation.
- Assist with on-boarding/off-boarding of employees (i.e., creating new users, configuring laptops, and setting up desks/workstations).
- Own documentation of playbook and runbooks for efficient cross-team collaboration
- Maintain a strict security posture for both office and lab environments.
- SaaS Inventory and Cost Management.
Benefits
- Comprehensive health insurance, encompassing dental and vision coverage
- Option to buy up for enhanced health insurance coverage
- Health Savings Account (HSA) accounts
- Comprehensive Employee Assistance Program
- 401k plan and match
- Employee Stock Purchase Plan (ESPP)
- Unlimited Paid Time Off + 10 Holiday Days a Year
- Parental Leave
- Competitive salaried compensation
- Equity
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
