IT Service Desk Engineer

Moneycorp•Stamford, CT

2d•$65,000 - $75,000•Hybrid

About The Position

The IT Service Desk Engineer role presents an exciting opportunity for individuals either embarking on their careers in Technology or looking to build on their existing IT experience. This role provides IT support to staff throughout the global Moneycorp business, delivering a high level of customer experience for all IT issues and requests staff may have. The role encompasses providing technical support and solutions, troubleshooting hardware and software issues, locally and remotely, identity and access management, auditing and actively engaging in user training. With a strong emphasis on continuous learning and self-development, this role will aid development of foundational skills in desktop support, incident management, and knowledge management. This dynamic and varied role provides a supportive environment to cultivate expertise and contribute to the organisation's success. Please note: This role operates on a rotational shift pattern within our IT Service Desk. You will be required to work a late shift (10:30am–7:00pm) for one week approximately every three weeks. Standard working hours outside of this are 8:30am–5:00pm.

Requirements

1-2 years+ experience working in IT Support
Awareness of Windows 11 and confidence in basic troubleshooting., macOS, basic networking concepts and fundamental cloud concepts.
Ability to support IOS devices, familiarity with MDM tools is an advantage.
Awareness of device management tools such as Intune and endpoint security concepts.
Understanding of business priorities: ability to accurately evaluate relative impact/urgency of issues and requests.
A can-do attitude with willingness to go the extra mile, understanding of the importance of customer service in a busy support environment
Strong organisational, decision making and problem-solving skills.
Excellent communication skills with the ability to speak clearly to non-technical users.
A strong desire to build a career in IT, with evidence of interest such as personal study, online courses, self-led learning or existing experience.
Continuous learning mindset with interest in developing technical knowledge.

Nice To Haves

Knowledge of IT security best practices
Basic scripting knowledge.
Understanding of Power Automate (Automation).
Awareness of Power BI for reporting.
Familiarity with virtual desktop technologies.

Responsibilities

Act as the first point of contact for IT support, delivering a friendly and responsive service
Troubleshooting hardware, software, and access issues across desktops, laptops, mobile devices, and core systems
Managing incidents and service requests in line with SLAs, keeping users informed throughout
Supporting user onboarding and offboarding, ensuring timely and secure access management
Handling access and permission requests across M365, internal systems, and applications
Monitoring key systems and proactively raising issues where needed
Contributing to documentation, user guidance, and continuous service improvement
Collaborating with wider IT teams to resolve complex issues and share knowledge