AY2627 IT Service Desk Assistant - CTS (Work-Study Required)
Duquesne University•Pittsburgh, PA
•Onsite
About The Position
This role involves assisting users with technology-related issues through various communication channels including phone, email, and in-person interactions. The ideal candidate will possess a strong passion for helping others, excellent customer service skills, and effective communication abilities. A key requirement is an eagerness to learn, as comprehensive training will be provided for all job functions. The position focuses on resolving user issues, managing the ticketing system, and contributing to the knowledge base.
Requirements
- Work-Study Required
- Passion for helping others
- Good customer service skills
- Ability to communicate effectively
- Eagerness to learn
Responsibilities
- Assist users to resolve issues with technology via phone, email, or in-person.
- Address walk-in users.
- Answer the phones.
- Monitor the email ticketing system.
- Assist full-time staff with various administrative duties.
- Engage in on-going training and monitoring of the knowledge base.
- Run errands around campus.
- Assist other teams within CTS.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
