IT Service Desk Analyst

RDO Equipment Co.•Fargo, ND

2d•Onsite

About The Position

As an IT Service Desk Analyst at R.D. Offutt Company, you won’t just respond to tickets, you’ll be the first line of support that keeps the business moving. You’ll troubleshoot technical issues, support users across a variety of systems, and deliver reliable solutions while working alongside a collaborative IT team. This is your opportunity to build your technical skills, strengthen your problem-solving abilities, and make a direct impact on the day-to-day experience of employees across the organization. Apply today and grow your career in a role where your work truly matters!

Requirements

Working knowledge of Windows, macOS, and common business applications.
Strong ability to analyze issues and find effective solutions across hardware, software, and basic networking.
Passion for delivering excellent support and creating positive user experiences.
Comfortable working independently and collaborating across teams.
Associate’s degree in IT or related field preferred: Including 1–3 years of support or customer service experience.
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Responsibilities

Provide technical assistance through phone, email, and in-person interactions while delivering a consistent, professional experience.
Troubleshoot and resolve common hardware, software, and connectivity issues across Windows, macOS, and business applications.
Accurately document issues, track progress, and escalate more complex problems with clear detail and urgency.
Identify potential risks, follow established procedures, and contribute to knowledge sharing and continuous improvement.