IT Service Desk Analyst I - FBG

Fanatics Betting & Gaming•Jacksonville, FL

About The Position

Fanatics Betting & Gaming (FBG) is seeking a detail-oriented and proactive Service Desk Analyst to join our team. This role is primarily responsible for IT Asset Management (ITAM), ensuring accurate tracking, maintenance, and lifecycle management of company technology assets. In addition to asset management responsibilities, this position will provide secondary support to the IT Service Desk, assisting with Tier 1 support and day-to-day IT operations. This is an excellent opportunity for an early-career IT professional looking to build hands-on experience in both asset management and end-user support within a fast-paced, service-driven environment.

Requirements

Associate’s or bachelor’s degree in IT or related field strongly preferred
0–2 years of experience in IT support, asset management, or a related field
Familiarity with asset management tools (e.g., Oomnitza or similar) is a plus
Basic understanding of computer hardware, operating systems, and troubleshooting concepts
Experience with Windows and macOS environments preferred
Strong attention to detail and organizational skills, particularly with inventory and data management
Ability to follow processes and maintain accurate documentation
Strong communication skills and a customer-focused mindset
Ability to work both independently and collaboratively in a team environment

Responsibilities

Manage the full lifecycle of IT assets, including procurement, deployment, tracking, maintenance, and decommissioning
Maintain accurate and up-to-date asset records within the asset management system (e.g., Oomnitza), ensuring data integrity
Conduct routine audits and reconcile discrepancies to ensure inventory accuracy
Coordinate onboarding and offboarding processes, including provisioning and recovery of IT equipment
Support asset refresh initiatives, including device upgrades, replacements, and deployments
Track and document lost or stolen equipment, ensuring proper follow-up and reporting
Collaborate with cross-functional teams (IT, HR, Security) to ensure seamless asset lifecycle management
Handle shipping, receiving, and organization of IT equipment
Other duties as assigned
Provide Level 1 technical support for hardware, software, and access-related issues
Respond to and resolve service desk tickets in a timely and professional manner
Assist with setup, configuration, and maintenance of end-user devices (primarily Windows-based systems)
Document troubleshooting steps, procedures, and contribute to internal knowledge base resources
Support IT team initiatives and operational improvement projects
Other duties as assigned