IT Service Desk Agent

Infosys•Alpharetta, GA

1d•Onsite

About The Position

Infosys is seeking an IT Service Desk Agent serves as the first point of contact for end users seeking technical assistance and support. Responsible for providing timely resolution of IT-related issues, ensuring minimal disruption to business operations, and delivering a high level of customer service. The job entails sitting as well as working at a computer for extended periods of time providing front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Requirements

High School Diploma/GED or equivalent educational qualification.
At least 0-1 years of Information Technology experience
Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems
Proficient in both oral and written communication, ensuring clarity and professionalism in all interactions
Self-motivated with the ability to work independently and prioritize tasks under pressure.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.

Nice To Haves

Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
Extraordinary Planning, Project Management, Coordination, and Analytical skills
Hands-on experience in working in Global Delivery Model with onsite/offshore resources
Exceptional Organizational Skills
Ability to manage and prioritize tasks efficiently
Readiness to demonstrate a proactive attitude
Solid attention to detail and excellent written and verbal communication skills are required
Ability to work in team in diverse/ multiple stakeholder environment
Exposure to Computer Operating skills
Attention to detail and problem-solving abilities.

Responsibilities

Handle incidents, service requests, and troubleshooting activities across a variety of technologies, including desktops, laptops, mobile devices, operating systems, business applications, network connectivity, email systems, and collaboration tools.
Diagnose technical problems, provide first-level support, escalate complex issues to specialized teams when necessary, and maintain accurate documentation within ticketing systems.