IT Service Desk Agent
About The Position
Infosys is seeking an IT Service Desk Agent who will serve as the first point of contact for end users seeking technical assistance and support. The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. This position may require relocation and/or travel to work/project location. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Requirements
- Candidates must reside within a reasonable commuting distance or be willing to relocate.
- High School Diploma/GED or equivalent educational qualification.
- At least 1 year of Information Technology experience
- Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
- Excellent customer service and communication skills (written and verbal).
- Strong problem-solving and critical-thinking abilities.
- Self-motivated with the ability to work independently and prioritize tasks under pressure.
- Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
- Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems
- Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.
Nice To Haves
- Experience and desire to work in a Global delivery environment
- Good Communication and Analytical skills.
- Customer Service Orientation
- Problem-solving and analytical thinking
Responsibilities
- Serves as the first point of contact for end users seeking technical assistance and support.
- Communicate by telephone, email or face to face.
- Support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
Benefits
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
