IT Service Delivery Technician

Kearny Bank • Fairfield, NJ

2d • Hybrid

About The Position

This position will provide technical support to Bank employees by diagnosing and resolving hardware, software, network connectivity and end-user technology issues and support the reliable operation of workplace technology.

Requirements

• Minimum of 1 year of experience in a help desk, service desk or technical support function troubleshooting end-user workstations, hardware and software.
• Experience troubleshooting Windows operating systems and hardware and software compatibility issues required.
• Proficiency with Microsoft Office Suite applications required.
• Excellent written and verbal communication skills with the ability to communicate technical information clearly to employees at varying levels of technical proficiency.
• Excellent analytical and problem-solving skills.
• Strong customer service skills.
• The successful candidate will be required to prove on the first day of work that they are legally authorized to work in the U.S. The Bank will not sponsor a candidate for a visa or for work authorization.

Nice To Haves

• Bachelor’s degree in information technology, computer science or a related field preferred.
• CompTIA A+ certification preferred.
• ServiceNow experience preferred.
• PowerShell scripting experience preferred.

Responsibilities

• Respond to end-user support requests and diagnose and resolve hardware, software, network connectivity and system access issues through the Information Technology (“IT”) service management system and in-person support, as appropriate.
• Install, configure, maintain and troubleshoot end-user computers, peripherals, software and other workplace technology.
• Document support requests, resolutions and recurring issues and escalate incidents to appropriate IT personnel when additional technical expertise or intervention is required.
• Process and maintain documentation related to requests for changes to user access rights and assist with approved access changes in accordance with established procedures.
• Support employee onboarding and offboarding activities, including workstation setup, hardware and software provisioning and system access changes.
• Provide technical guidance and assistance to employees in the use of Bank hardware, software and technology resources.
• Monitor assigned service requests through resolution and provide timely status updates to users, as appropriate.
• Maintain accurate equipment, configuration and support documentation in accordance with established IT procedures.
• Identify recurring technical issues and communicate trends and opportunities to improve service and system reliability to appropriate IT staff.

Benefits

• Regular attendance and punctuality are essential functions of every job.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level