IT Service Delivery Consultant Senior

Leidos • Quantico, VA

1d • $92,300 - $166,850 • Onsite

About The Position

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
The Leidos team delivers the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
Leidos is looking for an IT Service Delivery Consultant Senior in Quantico, VA, to join our SMIT/MCEN program. The qualified candidate will be responsible for ensuring the internal processes related to Information Technology Service Management (ITSM) and delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. This role will leverage processes, utilizing Information Technology Infrastructure Library (ITIL) best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives. Primary areas of responsibility will be within the areas of incident, problem, change, and availability management. This role will also ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility and visibility to the organization.

Requirements

• Experience with Project Management (PM) and customer service skills, along with a general understanding of related technologies.
• Bachelor's Degree in Computer Science, MIS, Business, or related field
• 10 Years of Experience
• Must possess an IAM II certification
• Must be a US Citizen and currently possess a current Secret Clearance

Responsibilities

• Ensuring the internal processes related to Information Technology Service Management (ITSM) and delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability.
• Leveraging processes, utilizing Information Technology Infrastructure Library (ITIL) best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives.
• Focusing on incident, problem, change, and availability management.
• Ensuring that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility and visibility to the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior