IT Service Delivery Analyst I

Metro Water Recovery • Denver, CO

1d • Onsite

About The Position

Provides first response to IT support issues. Collaborates with IT staff to support users. Provides a wide range of support regarding laptops, desktop PCs, Zero Clients, VMWare Virtual Machines, and a variety of applications including Office 365 and Adobe. Works under the general direction of the IT Service Delivery Manager.

Requirements

• Knowledge of Windows operating systems
• Basic computer and technology configuration
• MS Office software
• TCP/IP
• Troubleshooting technology related issues
• Following instructions and technical information
• Utilizing technology to share resources and information
• Effectively communicate verbally and in writing.
• Establish and maintain effective working relationships with other employees.
• Document procedures and update them as needed.
• Perform effectively in a collaborative team environment.
• Analyze and solve problems

Responsibilities

• Responds to IT support calls or tickets entered by users in a timely manner.
• Sets up IT equipment for users such as laptops or desktops.
• Provide day to day support for hardware and applications including installations, upgrades, and troubleshooting.
• Collaborate with IT members to implement new projects and support business objectives.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED