IT Senior Systems Administrator Platform Services

London Drugs Limited•Richmond, BC

6h•CA$70,000 - CA$80,000•Hybrid

About The Position

As one of Canada's most successful retail organizations, London Drugs is looking for an experienced and customer-focused Senior IT Systems Administrator to join their Platform Services team. In this role, the administrator will provide technical leadership and advanced support for the Microsoft technologies and enterprise systems that power their retail stores, corporate offices, distribution centres, and business operations. They will work with modern cloud, identity, endpoint, and infrastructure technologies while helping shape the future direction of their platform services environment. This role offers the opportunity to lead enterprise technology initiatives, mentor technical teams, and influence the future direction of London's Microsoft 365, identity, and cloud platform environment. This position is ideal for someone who enjoys solving complex technical challenges, driving continuous improvement, and working with enterprise-scale technologies.

Requirements

5+ years of experience supporting and administering enterprise IT infrastructure within a medium-to-large organization.
Strong experience administering Microsoft 365, Entra ID, Active Directory, Intune, Windows Server, and related cloud technologies.
Advanced troubleshooting and problem-solving skills within complex enterprise environments.
Proven ability to act as a senior technical escalation resource for complex infrastructure, identity, endpoint, and application-related issues.
Experience mentoring, coaching, or providing technical leadership to administrators, analysts, or support teams.
Experience leading infrastructure projects, cloud migrations, system implementations, or technology modernization initiatives.
Strong stakeholder management skills with the ability to translate technical concepts into practical business solutions.
Experience working within IT Service Management (ITSM) frameworks, including incident, request, change, and problem management.
Excellent communication, collaboration, and technical documentation skills.
A customer-focused mindset with a passion for continuous improvement and operational excellence.

Nice To Haves

Experience with Microsoft 365, Teams, SharePoint Online, OneDrive, and Exchange Online
Experience with Microsoft Entra ID, Active Directory, Conditional Access, Multi-Factor Authentication (MFA), Identity & Access Management (IAM), and Identity Governance
Experience with Microsoft Intune, endpoint lifecycle management, device compliance, application deployment, and device management
Windows Server administration, troubleshooting, and performance optimization
PowerShell scripting, automation, and operational process improvement
Experience with DNS, DHCP, certificates, backup and recovery, virtualization, disaster recovery, and business continuity concepts
Enterprise application support, monitoring solutions, and vendor management
SQL Server administration or database platform support
Experience with File services, print services, IIS, and Windows infrastructure technologies
Experience with ITSM platforms, ticketing systems, workflow tools, and technical documentation platforms
Identity and Access Management (IAM) engineering, Single Sign-On (SSO), identity integrations, access governance, or privileged access management
Windows Autopilot, endpoint compliance, security baselines, application packaging, or modern endpoint management
Microsoft Purview, Microsoft Defender, Microsoft Graph, Microsoft 365 Compliance, or security administration
Microsoft 365, Entra ID, or identity solution design and implementation
Microsoft Dynamics 365 or other enterprise business applications
VMware, Veeam, backup technologies, virtualization platforms, or related infrastructure services
Enterprise migrations, cloud transformation initiatives, or infrastructure modernization projects
ServiceNow, Jira, or similar IT service management platforms
Experience in retail, healthcare, pharmacy, distribution, or other multi-site operating environments
Microsoft certifications such as MS-102, MS-700, SC-300, MD-102, Azure certifications, or equivalent experience

Responsibilities

Manage and enhance enterprise Microsoft technologies including Microsoft 365, Entra ID, Intune, Active Directory, and Windows Server environments.
Support enterprise identity, endpoint management, collaboration, and cloud platforms used across stores, offices, and distribution centres.
Act as a senior escalation point for complex infrastructure, identity, endpoint, and application-related issues.
Lead complex troubleshooting and root cause investigations while driving improvements in system performance, security, reliability, and user experience.
Design and implement technology solutions that improve security, automation, scalability, and operational efficiency across the organization.
Provide technical leadership, mentorship, and knowledge sharing to Systems Administrators, Service Desk teams, and other IT professionals.
Collaborate closely with Infrastructure, Security, Desktop Support, Applications, vendors, and business stakeholders to deliver effective technology solutions.
Play a key role in cloud adoption, infrastructure modernization, Microsoft platform enhancements, and enterprise technology transformation initiatives.
Develop and maintain technical standards, procedures, architecture documentation, and knowledge resources.
Participate in incident, change, problem, and service management processes while supporting continuous improvement initiatives.
Support scheduled maintenance activities and participate in an on-call rotation as required.