IT Senior Manager, Customer Technology

Weyerhaeuser•Seattle, WA

25d

About The Position

At Weyerhaeuser, we are the world’s premier timber, land, and forest products company. Sustainability has been central to our business since 1938, when we planted our first seedling by hand. For more than 100 years, our people have made a lasting impact by managing every acre with diligence, patience, and pride. That is the Weyerhaeuser way. Our IT team is digitally transforming the timber and wood products industry by modernizing the customer experience. We are creating a connected customer 360 view through dashboards, insights, and digital capabilities, while using technologies such as AI and machine learning to modernize the landscape. Help shape the next phase of our digital future as we transform how we serve customers and their customers. If you want to be part of a world-class technology team changing the world we live in – come grow with us! We are seeking an experienced Customer Technology leader to drive a digital and disruptive product strategy across Wood Products sales, pricing, customer experience, and digital commerce capabilities. In this role, you will partner with Business, IT, and leadership teams to operationalize a connected, adaptive, and intelligent product portfolio that delights customers at every interaction. You will use modern technology to personalize experiences, improve ease of doing business, differentiate Weyerhaeuser, and strengthen our position as the supplier of choice.

Requirements

Bachelor’s degree in Computer Science, Engineering, Business, or a related discipline; equivalent experience considered.
10+ years of progressive technology experience, including Salesforce, SAP C4C, Microsoft Dynamics, or other CRM platforms in manufacturing, retail, or high-tech environments.
3+ years of senior technology leadership experience.
7+ years leading digital products or programs involving cross-functional technology integration.
Proven success building and scaling product management functions that deliver measurable business outcomes.
Ability to identify strategic opportunities, build business cases, and align stakeholders.
Demonstrated success leading large system integration partners to deliver measurable business outcomes.
Enterprise-wide perspective with the ability to align strategy, processes, capabilities, enabling technologies, and governance.
Experience developing roadmaps and implementing technical solutions for CRM, ERP, digital commerce, and related platforms.
Ability to operate strategically while engaging in initiative and process details as needed.
Ability to communicate effectively and influence leaders at all levels across technical and business audiences.
Ability to influence internal and external stakeholders and build consensus across teams and functions.
Proven success delivering projects in product, Agile, Waterfall, or SDLC environments.
Strong ability to define and advance a strategic vision.
Excellent analytical, problem-solving, and critical-thinking skills.
Strong facilitation skills, including the ability to engage business partners, identify needs, and evaluate solution options.
Excellent written and verbal communication skills.

Nice To Haves

MBA or related advanced degree a plus.

Responsibilities

Define and execute the technology product strategy for sales, pricing, customer experience, and digital commerce.
Lead and develop product team including product owners and functional analysts.
Partner with other technology teams, data teams, system integrators, and business teams to ensure scalable, production-grade delivery.
Partner with business leaders to identify opportunities to strengthen core technology capabilities, reduce complexity, apply digital transformation practices, and use disruptive technologies across Wood Products sales and customer experience.
Create a vision for a connected customer experience grounded in system knowledge, business needs, and industry trends.
Manage and communicate the discovery, experimentation, and commercialization stages of the customer innovation portfolio.
Connect processes, people, technology, and data to create a customer 360 view and enable business-led digital transformation.
Monitor and report tactical and strategic metrics that show adoption, business value, and governance.
Anticipate and experiment with megatrends and emerging capabilities to guide strategic product, technical, functional, and operational recommendations.
Collaborate with enterprise, data, security, support, solution, and technical architects and leaders to deliver seamless digital solutions.
Assess operational, financial, legal, risk, and compliance constraints, and partner with business leaders to evaluate solution feasibility.
Develop, implement, and improve structures and processes that support digital best practices and sales & customer experience transformation.

Benefits

medical
dental
vision
short and long-term disability
life insurance
pre-tax Health Savings Account option which includes a company contribution
voluntary Long-Term Care
Employee Assistance Programs
personal volunteerism
diversity networks
mentoring
training and development opportunities
company’s 401k plan, which includes a paid company match in addition to our contribution equal to 5% of your eligible pay
3-weeks of paid vacation to use during your first year of employment
paid parental leave for all full-time employees