Senior Director IT Product Management – Marketing & Customer Technology

Sprouts Farmers Market•Phoenix, AZ

1d•Hybrid

About The Position

The Senior Director of IT Product Management serves as a key leader responsible for owning and developing strategic plans for IT products throughout the organization in partnership with SVP, IT Product Management. This position directs and cultivates a team of IT product managers, ensuring technology initiatives are closely aligned with overarching business objectives. The Senior Director is tasked with developing and implementing comprehensive product roadmaps, overseeing the delivery of complex, high-quality portfolios, and leading cross-functional teams to drive business growth, foster innovation, and achieve operational excellence with short to mid-term impact on results. The role reports to our Store Support Office in Phoenix, AZ, with a hybrid work arrangement requiring in-office presence Tuesday through Thursday.

Requirements

Bachelors in business, computer science, engineering, or equivalent experience
15+ years in product management
7+ in senior leadership roles
Experience leading complex IT product portfolios and large-scale strategies
Knowledgeable in product frameworks and Agile methods
Excellent leadership, mentorship, and team building
Strong analytical and decision-making skills
Effective communicator with proven stakeholder management
Experience with the following Marketing Technology Applications is important:
Braze Customer Relationship Management (or similar platforms)
NCR LoyaltyPro or other Loyalty and Offer Orchestration solutions
CDP & Customer Intelligence Platforms powering personalization (e.g., Databricks)
eCommerce & marketplace Platforms (e.g., Instacart StorefrontPro, DoorDash, Uber Eats)
Paid media partners and platforms
Retail Media Network programs
Microsoft PowerBI or similar reporting tools
AI platforms/tools driving workplace efficiency (standalone and embedded in above applications)

Nice To Haves

Core Competencies: Communication: Convey information, ideas, and feedback clearly and concisely in an engaging manner that helps others understand and retain the message; listening actively to others.
Customer Focus: Place a high priority on the customer’s perspective when making decisions and taking action; implementing service practices that meet the customers’ and own organization’s needs.
Driving for Results: Set SMART goals and measure progress; tenaciously working to meet or exceed goals and making continuous improvement. Seeking innovative ways to solve problems that result in unique and differentiated solutions.
Positive Approach: Demonstrate a positive attitude in the face of difficult or challenging situations; provide an uplifting (yet realistic) outlook on what the future holds and the opportunities it might present.
Coaching and Developing Others: Engaging team members and teams in developing and committing to individual development plans that target specific behaviors, skills, or knowledge needed to ensure performance improvement or prepare for success in new responsibilities; planning and supporting the development of individual skills and abilities.
Leading Change: Encouraging others to implement better approaches to address problems and opportunities leading to the implementation and acceptance of change.
Strategic Planning: Obtaining information and identifying key issues and relationships relevant to achieve a long-range goal; committing to a course of action to accomplish a long-range goal after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.

Responsibilities

Own and develop a strategic, multi-year product vision for a portfolio of IT offerings that supports organizational goals and addresses customer requirements, while integrating analysis of relevant industry developments.
Provide leadership in strategic planning and roadmap development, prioritizing initiatives that deliver business value, enhance operational efficiencies, and address customer needs.
Proactively engage with stakeholders to collect insights, manage expectations, and communicate the progress of strategic initiatives.
Oversee the IT product portfolio to ensure effective resource & cost allocation, robust risk management, and alignment with organizational priorities.
Initiate and collaborate on strategic changes that create lasting impact across IT, business functions, and vendor partnerships, extending beyond individual areas of responsibility.
Manage and lead, mentor, and develop a team of IT product managers, fostering a culture of innovation, accountability, and ongoing improvement.
Responsible for making significant improvements in best practices across product management, as well as agile methodologies.
Work to influence others through collaborating closely with cross-functional teams and external vendors to ensure comprehensive end-to-end product management—from ideation through development, testing, launch, and post-launch optimization.
Proactively assess and anticipate cross-functional team requirements, inform departmental leaders accordingly, and serve as a thought leader within the organization.
Demonstrate ownership of complex and diverse portfolios.
Determine work prioritization by offering critical insights into value, scope, cost, and resource allocation.
Manage both project budgets and Cost Center budgets as required.
Ensure team adherence to project management and Scrum processes, working closely with the IT & Enterprise Project Management leadership, providing guidance, and coaching to support proper governance of change management initiatives.
Serve as the primary point of contact for all product-related matters, ensuring ongoing stakeholder alignment and a unified understanding of product objectives.
Establish a support operating model designed to address escalated calls when On Call team members are unable to resolve issues independently.
Define for new solutions and maintain accountability for SOX Controls as required.
Drive the implementation and continuous improvement of agile methodologies to foster iterative development and expedite feedback cycles, leading to enhanced product outcomes.
Develop and enforce processes and standards that promote efficient and consistent product management practices throughout the organization.
Collaborate with the AI Center of Excellence team to conceptualize and deploy AI solutions within their respective portfolios, either through strategic in-house development initiatives or by integrating essential partner technologies into routine operations.

Benefits

Competitive pay
Sick time plan that you can use to support you or your immediate families health
Vacation accrual plan
Opportunities for career growth
15% discount for you and one other family member in your household on all purchases made at Sprouts
Flexible schedules
Employee Assistance Program (EAP)
401(K) Retirement savings plan with a generous company match
Company paid life insurance
Contests and appreciation events throughout the year full of prizes, food and fun!
Bonus based on company and/or individual performance
Affordable benefit coverage, including medical, dental and vision
Health Savings Account with company match
Pre-tax Flexible Spending Accounts for healthcare and dependent care
Company paid short-term disability coverage
Paid parental leave for both mothers and fathers
Paid holidays
DailyPay - access earned wages before payday