IT Senior Manager, Core Infrastructure & Operations - Network & Telecommunications

Saputo Inc.•Montreal, QC

1d•CA$106,870 - CA$140,270•Hybrid

About The Position

The Senior Manager’s primary responsibility is to lead a team of network and telecom experts supporting Saputo’s global infrastructure, ensuring the highest performance, reliability and security for our enterprise networks, connectivity and telecommunications across campus, data center, cloud and WAN/edge. The Senior Manager owns the overall architecture of the network, associated tooling, automation and service delivery — delivering a network that is cloud-first, secure-by-design and increasingly automated, built on Zero Trust principles and the convergence of IT and OT (plant/operational technology) environments that keep our manufacturing operations running.

Requirements

A minimum of 10 years of demonstrated experience with large and complex enterprise network, telecommunications and security infrastructure.
Direct leadership experience managing a technical team is an asset
Management and leadership skills, including the ability to influence and coordinate outside of direct reports in an international / multi-site environment
Proven experience with networking technologies (LAN/WAN/Wireless/VPN/Firewall), including SD-WAN, SASE/ZTNA, IPAM and load balancing
Experience with legacy VoIP and PBX technologies and their evolution to cloud UCaaS/CCaaS (e.g., Teams Phone, SIP trunking)
Experience to provision, install and operate networks, including network automation (e.g., Python, Ansible, Terraform, Git)
Cybersecurity and IT/OT security knowledge and frameworks (e.g., NIST CSF, ISO 27001); OT/industrial network exposure is a strong asset
Excellent analytical and problem-solving skills
Multi-tasking and time-management skills, with the ability to prioritize tasks to meet deadlines
Highly organized and detail oriented
Solid written and verbal communication skills
Strong interpersonal skills with the ability to resolve conflicts
Strong team spirit a passion for technology
Fluent in French and English
As part of their duties, the position holder will be required to communicate and collaborate in English and French, both orally and in writing, with colleagues or other stakeholders located in Québec, elsewhere in Canada, or across North America.

Nice To Haves

Direct leadership experience managing a technical team is an asset
OT/industrial network exposure is a strong asset

Responsibilities

Provide day-to-day operational management overseeing the installation, configuration, monitoring and maintenance of enterprise network, security-edge and telecommunications infrastructure across all regions
Manage a global team of local and remote team members and build capability in automation, cloud and security
Continually evolve monitoring, observability and automated remediation to proactively address network performance and reliability, moving from reactive support toward proactive operations
Work closely with IT & Cybersecurity Services to embed secure-by-design and Zero Trust controls into network changes, lead IT/OT network convergence and segmentation for plant/manufacturing environments, and develop efficient operational processes
Lead global projects and operational teams
Lead and participate in project planning, design, budgeting and key decisions, including FinOps and cost optimization across CAPEX and OPEX
Advance SD-WAN and SASE convergence, cloud and hybrid networking, and network automation to standardize and scale operations
Communicate effectively with a diverse group of IT and business colleagues, including executive-level reporting
Encourage and enforce quality control, compliance and standard operating procedures
Manage the delivery of effective solutions when concerns or performance issues arise from within the team, business and support areas
Stay on top of the latest technologies and demonstrate creativity in finding solutions; analyze the company’s technology needs and propose solutions
Build and maintain effective relationships with users, peers, vendors and service providers, and govern managed-service partners with clear accountability
Effectively lead and motivate a team of highly performing and highly technical staff
Be part of a 24/7 escalation management matrix
Be available for occasional travel

Benefits

Generous and complete benefit coverage with group insurance
Group retirement plan with employer contribution
Telemedicine and assistance program for employees and their families
Employee Share Ownership Plan with an employer match
Paid Parental Leave program
Paid time off: Sick days, floater days and volunteer day off
Opportunity to contribute to a collective RRSP & TFSA
Training and development programs
Saputo Flex Program, flexible work environment (schedule/location/time off) according to department needs
Organized activities for employees and their families
Advantageous discounts on Saputo products