IT & Security Support Specialist

Ntara•Johnson City, TN

8d•Onsite

About The Position

The IT & Security Support Specialist is an entry level, on-site role based out of Ntara's Johnson City, TN office. This position is the first line of support for Ntara's employees, keeping laptops, accounts, and cloud tools running smoothly while helping build good day-to-day security habits across the company. This role is a hands-on opportunity for someone early in their IT career who wants broad exposure to help desk support, endpoint management, identity and access administration, and foundational security operations, all with the mentorship of a seasoned IT and security team. The role works closely with the broader technology team on incident response, onboarding and offboarding, and the ongoing hardening of Ntara's systems, and is a strong launching point toward a career in systems administration, IT security, or infrastructure engineering.

Requirements

0-2 years of experience in a help desk, technical support, or IT internship setting.
Comfortable learning new tools quickly and working through unfamiliar technical problems methodically.
Working knowledge of Windows and macOS operating systems and common troubleshooting steps.
Familiarity with Microsoft 365 or Google Workspace administration, including mailbox and license management.
Basic understanding of networking concepts such as TCP/IP, DNS, VPN, and Wi-Fi troubleshooting.
Exposure to identity and access management concepts, including multi-factor authentication and least privilege access.
Strong written and verbal communication skills, with the patience and empathy to support non-technical colleagues.
Demonstrated reliability, attention to detail, and sound judgment when handling sensitive account or security information.

Nice To Haves

Experience using a ticketing system such as Jira Service Management, Freshservice, or Zendesk is a plus.
Familiarity with endpoint security concepts such as antivirus, EDR, and patch management is a plus.
Exposure to MDM platforms such as Intune or Jamf is a plus.
Basic scripting or automation exposure, such as PowerShell, is a plus but not required.
Relevant certifications such as CompTIA A+, Network+, or Security+ are a plus, and Ntara supports continued certification growth.

Responsibilities

Serve as the first point of contact for employee IT requests submitted via ticketing system, email, or chat, and resolve or triage within established service level targets.
Troubleshoot hardware, software, and connectivity issues across Windows and Mac laptops, mobile devices, and peripherals.
Set up and configure new equipment, and manage employee onboarding and offboarding, including account provisioning, deprovisioning, and asset tracking.
Support employees with Microsoft 365, Google Workspace, VPN, and other core productivity and collaboration tools.
Document recurring issues and their resolutions to build out Ntara's internal knowledge base.
Assist in monitoring endpoint protection, antivirus, and email security alerts, escalating suspicious activity to senior IT and security staff.
Support user access reviews, multi-factor authentication enrollment, and password hygiene across company systems.
Help maintain patch management and vulnerability remediation schedules across laptops and servers.
Assist with security awareness efforts, including phishing simulation follow-up and new hire security training.
Support incident response activities under the direction of senior staff, including initial triage, evidence gathering, and documentation.
Administer user accounts, groups, and permissions in Active Directory and Azure AD or Entra ID.
Support device management through an MDM platform such as Intune or Jamf, including policy deployment and compliance checks.
Assist with basic network troubleshooting, including Wi-Fi, VPN, and connectivity issues, and escalate complex network issues as needed.
Support maintenance windows, software rollouts, and routine system health checks.
Maintain accurate records of assets, licenses, and configurations.
Follow and help refine internal IT and security procedures, checklists, and runbooks.
Communicate clearly with non-technical staff, translating technical issues into plain language guidance.
Log time and ticket status accurately to support team reporting and continuous improvement.