IT & Security Manager
About The Position
Away is hiring an IT & Security Manager to join its IT & Security team. Reporting to the Director, IT & Information Security, this role serves as a trusted technical anchor and shapes modern, resilient IT and security practices to protect people and assets while enabling the global business to scale. The manager owns Away’s identity and access systems, security operations, data protection, enterprise AI governance, and service management. The role also partners with the IT Operations Engineer on fleet-wide AI client app rollouts and serves as the primary IT partner for People & Culture, Retail Ops, and Logistics, leading site-based implementations and cross-functional projects from inception through completion. This is an office-based position in Away’s Soho, NYC office four days a week. Working hours are 9 a.m.–6 p.m. ET, with a common-sense approach to workplace flexibility.
Requirements
- At least 4 years of experience in information security operations, identity and access management, or IT operations with a security mandate.
- Experience owning an identity provider such as Okta across multiple entities or locations.
- A proven track record independently managing enterprise-scale identity infrastructure and driving cross-functional technical projects end-to-end with moderate guidance.
- Experience managing an identity provider such as Rippling, Okta, or Entra; reconciling data across systems; and planning for downstream impacts before cutover.
- Experience building automations with Okta Workflows or a comparable tool.
- Knowledge of data protection tooling such as DLP or CASB, SaaS backup, and ransomware recovery; experience testing a restore, running vulnerability management and remediation tracking, and mapping operational work to a recognized security framework.
- Experience administering an enterprise AI platform, managing access, usage, and spend, and sufficient endpoint management knowledge to partner on fleet-wide deployments.
- Experience administering a service-management platform such as Jira Service Management, including permissions, workflows, and multi-team rollout.
- Ability to own ambiguous, cross-departmental projects from scoping through close-out with minimal oversight.
- Clear written communication skills, including the ability to produce documentation used directly by non-technical teams.
- Creativity and innovation, agility, and motivation to work in a fast-paced, changing environment.
- Passion for transforming travel for all.
Nice To Haves
- Okta Certified Administrator certification or equivalent.
Responsibilities
- Own and maintain Okta as the central identity provider and system of record for access, including SSO/SCIM, RBAC, and joiner-mover-leaver processes across global entities and retail.
- Design and manage automated lifecycle workflows and access reviews using Okta Workflows and Rippling integrations.
- Strengthen authentication through phishing-resistant MFA, privileged access hardening, and device-based conditional access.
- Execute the information security program, including vulnerability management, remediation tracking, security incident triage and escalation with the outsourced SOC, access-linked security awareness training, and operational risk tracking against functional benchmarks.
- Protect data in collaboration platforms through SaaS backup and restore testing, OAuth and integration governance, retention and legal hold, and tiered DLP.
- Review new AI and SaaS tools for security and data handling, and keep contractors in a managed virtual desktop environment.
- Govern enterprise AI platforms, including seats, access tiers, token and API security, and spend.
- Lead fleet-wide rollout of AI client apps with the IT Operations Engineer.
- Run Service Management as a product that Logistics, Retail Ops, and other teams can manage themselves, supported by SLAs, metrics, and documentation.
- Serve as the primary IT partner for People & Culture, Retail Ops, and Logistics.
- Lead site-based IT implementations and cross-functional projects from inception to completion.
Benefits
- Health insurance offerings.
- 401(k) with a company match.
- Paid time off programs, including vacation, wellbeing, holidays, summer Fridays, and compassion leave.
- Discount codes, product stipends, and giveaways.
- Company-sponsored volunteer and charitable opportunities.
- Eligibility to participate in the Annual Company Performance Incentive Bonus Plan.
- Equity grant, with the amount determined at the company’s discretion.
- Time away from work offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
