IT Security and Support Contractor

S R International•Harrisburg, PA

7d•Hybrid

About The Position

This is a long-term contract engagement for an IT Security and Support Contractor with a hybrid work arrangement, requiring a minimum of 2 days per week onsite/in-office. The Pennsylvania Public Utility Commission (PA PUC) is seeking an experienced IT Contractor with at least 2 years of experience in information technology security and support. This role involves cross-team duties within both the security and help desk teams. The ideal candidate will be adept at collaborating between teams and working independently with minimal supervision.

Requirements

Minimum of 2 years’ experience performing technical work in information technology security and support fields
Experience in information security related support
Experience in helpdesk related support
Ability to communicate effectively orally and in writing
Ability to collaborate with peers, between teams, and stakeholders
Experience with Microsoft server and workstation operating systems
Experience with Microsoft O365 products
Experience with incident reporting and support ticketing systems
Experience with network and computer security testing tools
Experience reading and interpreting security logs and reports
Knowledge of industry standards and best practices of information security
Knowledge of business process analysis methods
Strong problem-solving and critical thinking skills
Stays up to date with cybersecurity trends and risks
Experience working with Tenable and Splunk
Excellent communication and collaboration skills
Ability to quickly adapt to changing priorities and technologies

Nice To Haves

Associate’s degree or current certifications within information technology

Responsibilities

Provide general technology support
Respond to and implement support tickets
Assist documenting and managing incidents and vulnerabilities
Perform network monitoring and reporting
Ensure compliance with regulatory guidelines and policies
Responds promptly to technical, system and/or emergency issues when contacted outside of scheduled work hours, remotely or in person as needed
Perform related work as required