IT SCADA Systems Manager

NW Natural•Happy Valley, OR

2d•$135,550 - $200,500•Hybrid

About The Position

Responsible for overall leadership of the IT team that manages SCADA systems in support of safe monitoring and control of NW Natural’s gas transmission/distribution systems and storage plants. Position provides leadership and day to day management and is responsible for the overall effectiveness of the function and its relationship with operations.

Requirements

Bachelor’s degree in Business, Information Systems, or equivalent combination of education and experience; advanced degree desirable.
7 years of progressively responsible related experience with a minimum of 5 years’ experience in a leadership role.
Experience managing direct reports or project teams including developing, training, and coaching others.
Experience in designing, implementing, troubleshooting, and commissioning HMI/SCADA applications and demonstrated problem solving skills using SCADA systems and architectures is required.
Technical project management and/or leadership skills including the ability to plan, organize, and control activities.
Customer service and collaboration skills are required.
Demonstrated ability to communicate complex problems and issues in a concise manner (oral/written) to many different audiences (customers, peers and upper management) is required.
Demonstrated ability to lead and encourage collaboration among a team of IT and business resources to effectively and efficiently accomplish established goals is required.
Demonstrated ability and willingness to investigate complex business problems in detail, diagnose, and provide an effective and efficient alternative is required.
Experience in design, development, testing and implementation of controls programming for RTUs/PLCs is required.
Subject to random drug testing.

Nice To Haves

Proven change management and control systems security experience is a preferred.
Knowledge of natural gas business is preferred.

Responsibilities

Lead IT team responsible for configuration, development, administration and maintenance of primary SCADA applications, as well as its associated data polling applications and interfaces with field remote terminal units (RTU's) and programmable logic controllers (PLCs).
Participate in strategy and long range planning processes within areas of responsibility in support of gas operations and IT strategies. Proactively engage with gas control and gas operations on new technology trends.
Manage resources, plan deliverables/milestones and oversee deliverables in support of operational and IT objectives.
Serve as a primary contact on all system issues and future functionality needs of the company related to the areas of responsibility.
Proactively manage processes to resolve problems and provide support to system operators on the use of the SCADA systems. Ensure all issues in the areas of responsibility are answered and resolved effectively according to the established service level agreements.
Facilitate and lead simple to complex projects, directing developers from a technical perspective in support of operational needs.
Partner and maintain close alignment with gas control, engineering, telecommunications as well as with other IT departments
Provide leadership, guidance, and direction to the team. Coach and mentor team members with regards to current performance and future development.
Advocate and enforce applicable standards, policies, procedures, and best practices.
Manage vendor relationships for areas of responsibility.
Provide on-call (24-hour) systems support, on a rotating basis, with other Gas Management/Control systems team members.
Participate as a subject matter expert for external audit preparation, data gathering in order to demonstrate compliance.
Adheres to and promotes the philosophies and directives of the Collective Bargaining Agreement.
Develops, trains, and mentors individual and team members with documentation and ongoing performance feedback; recognizes accomplishments and provides cross-training opportunities when applicable.
Demonstrates appropriate leadership and decision-making behaviors; maintains technical job knowledge and personal skill development. Committed to coaching and developing employees.
Support company’s commitment to a culture of safe work practices.

Benefits

Rich health insurance benefits with competitive employer contribution
Free access to an online wellness resources platform
Up to 23 Vacation Days
80 Hours of Sick Time
10 paid holidays and 3 floating holidays
Flexible work arrangements
3 weeks paid parental leave
Be part of a workplace where your voice matters. Engage with our Diversity, Equity & Inclusion Council, and a variety of Employee Resource Groups that support community and growth.
1500 sq foot exercise facility and secure bike room
Meaningful annual incentive bonus opportunity in addition to base salary
Competitive 401K company contribution and match
15% discount on NW Natural stock through Employee Stock Purchase Program
Up to $5250 a year in tuition reimbursement
Wellness incentive program
20% off natural gas service
Up to 30% discount at NW Natural Appliance Center
TriMet Pass for all HQ employees
Generous discounts with Verizon & AT&T Wireless