IT SAP Specialist

DaikyoNishikawa USA, Inc. • Madison, AL

1d • $65,000 - $75,000 • Onsite

About The Position

This position is NOT remote. Candidates should expect to report every day to the plant in Madison, AL. Please note that this position specifically involves SAP skills. The IT SAP Specialist will be responsible for providing end-user support for various SAP modules including SD/MM/PP/FICO. This includes responding to user queries, troubleshooting issues, performing system monitoring, conducting user training, and documenting processes. The role also involves diagnosing and troubleshooting manufacturing software and equipment, investigating computer issues, and providing technical support for plant and office personnel. Additionally, the specialist will maintain IT equipment inventory, support communication systems, install and configure new systems, update the ticketing system, and maintain security and virus protection. The role requires working in both office and production/manufacturing areas, with exposure to dust, noise, and varying temperatures, and involves moderate physical activity such as walking, standing, bending, and lifting in the production area. The IT SAP Specialist will address IT issues that interrupt production operations.

Requirements

• 1-3 years of experience in SAP end-user support or a similar role.
• Experience in working with SAP S/4HANA or SAP ECC 6.0
• Experience in providing user training and preparing documentation.
• MS Office 365 (Word, Excel, PowerPoint…)

Nice To Haves

• Experience in working with EDI (830/ 850/ 856/ 862/ 810/ 820/ 824).
• Experience in working with IBM Sterling B2B Integrator.
• Experience in working with OpenText B2B Management Center.
• Experience in a specific industry (e.g., automotive, manufacturing) where SAP is extensively used.
• Knowledge of SAP implementation and project management processes.
• Soft skills: (Problem-Solving, Communication…)

Responsibilities

• Respond to end-user queries related to SAP.
• Provide timely resolutions to user-reported issues, including system errors, transaction problems, and system performance.
• Escalate complex issues to higher-level support teams (SAP consultants - Outsourcing) when necessary.
• Diagnose and resolve SAP-related technical and functional issues (e.g., login issues, system errors, transaction problems).
• Assist in resolving issues across SAP modules (SD/MM/PP/FICO).
• Perform daily system health checks to ensure SAP systems are functioning properly.
• Identify and troubleshoot system performance issues, bottlenecks, or configuration errors.
• Collaborate with SAP Basis Consultant teams (Outsourcing) to ensure system availability and performance.
• Conduct training sessions or one-on-one coaching for users on SAP functionalities.
• Create and update user manuals.
• Document all support tickets, resolutions, and escalations for future reference.
• Assist with data entry, process documentation, and report generation using SAP modules.
• Work closely with Teams, SAP consultants, and business analysts to resolve issues and improve system functionality.
• Coordinate with business units to understand their requirements and align SAP functionalities to meet their operational needs.
• Bi-weekly meeting with SAP ECS (Enterprise Cloud Services) to update Earlier Alert Watch Report status.
• Assist in identifying opportunities for system improvements and enhancements.
• Participate in testing and implementing new SAP updates, patches, and functionalities.
• Ensure SAP end-users comply with the company’s SAP usage policies (User roles).
• Assist in maintaining data integrity, security, and confidentiality within the SAP environment.
• Take possession of Client/User/IT/Communication concerns.
• Diagnose and troubleshoot manufacturing software and equipment.
• Investigate computer issues for plant and office personnel.
• Advance concerns to appropriate personnel when necessary.
• Provide technical support for any plant and office personnel during shift hours.
• Maintain inventory list of IT equipment.
• Provide support for all communication systems including telephone lines, cellular phones, cabling, telecommunication billing, fax, copier and ordering of services and supplies.
• Install and configure new systems and reallocate older systems.
• Routinely update ticketing system on a regular basis.
• Maintain effective security and virus protection systems for server and desktop computers.
• Other tasks and responsibilities related to IT coverage for the company.
• Address IT issues that interrupt production operations as overseen by both Operations/Production management staff and IT Manager.

Benefits

• Commitment to encouraging diversity and inclusion in the workplace.
• Will not discriminate based on any protected class in its hiring/onboarding/employment practices.
• Reasonable accommodations can be requested and will be considered as it relates to the essential functions of this job.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed