IT&S Technician

Lifepoint Health • Somerset, KY

2d • Onsite

About The Position

Lake Cumberland Regional Hospital, part of Lifepoint Health, is seeking an IT&S Technician. Lifepoint Health is a diversified healthcare delivery network with facilities coast to coast, driven by a profound commitment to prioritize employee well-being to enable exceptional patient care. The role involves supporting the mission of making communities healthier. The IT&S Technician will be responsible for entering support requests, interviewing customers to determine issue scope, diagnosing and resolving issues, escalating problems when necessary, documenting inquiries, providing end-user training, performing minor hardware repair, supporting mobile phones, configuring operating systems and servers, and managing account access and user privileges.

Requirements

• High School Diploma or equivalent required
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Must have the ability to interact in an effective manner with clients in a complex business environment.

Nice To Haves

• Associate’s degree in IT field or related field preferred
• 2 years of experience in the field is preferred.
• Experience in a healthcare environment is desired

Responsibilities

• Enters support requests into tracking system and assigns ticket number or other identification.
• Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
• Diagnoses, resolves and closes customer issues according to service level guidelines.
• Promptly escalates issues to higher level technical support or management when necessary.
• Documents and reports customer inquiries regarding new/different functionality.
• Provides end-user desktop training and minor hardware/peripheral repair as appropriate.
• Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED