IT Regional Field Support Technician - Miller Electric Company

Miller Electric Company•Miami, FL

1d•Hybrid

About The Position

IT Regional Field Support Technician – Join the Miller Team Are you looking for a rewarding career as an IT Regional Support Technician? Do you thrive in a team-focused environment where serving others is at the heart of what you do? If so, you may have just found your ideal opportunity. For nearly 90 years, Miller Electric Company has been a proud signatory contractor with the IBEW, employing the most experienced and highly trained workforce in the industry. Our success is rooted in our core values— trust, collaboration, safety, quality, community, and stewardship —and in how we bring these values to life every day. IT Regional Field Support Technician – Miami The IT Regional Field Support Technician serves as the on-site IT resource for the Miami region, providing hands-on technical support across job sites, branch offices, and remote locations. This role is responsible for resolving end-user issues, supporting network and security initiatives, and ensuring reliable IT operations in the field. The position requires travel across the Miami area and surrounding regions to support multiple locations, perform technical assessments, and assist with infrastructure deployments.

Requirements

Troubleshoot Windows systems, Microsoft 365, mobile devices, and peripherals
Perform network and cellular scans at job sites to assess connectivity and coverage
Assist with network equipment deployments, including switches, access points, and firewalls
Support basic network configuration tasks and coordinate with NetOps for advanced configurations
Participate in site surveys, infrastructure planning, and troubleshooting connectivity issues
Assist in identifying and remediating security vulnerabilities and compliance gaps
Support security initiatives such as endpoint compliance, MFA setup, and device validation
Coordinate with Security Operations (SecOps) for incident response and remediation activities
Follow proper procedures for network scanning and security approvals when conducting site assessments
Image, configure, deploy, and troubleshoot laptops and mobile devices
Support onboarding and offboarding processes, including device setup and recovery
Maintain local inventory awareness and coordinate with central asset management
Ensure devices are compliant with company standards and policies
Assist Tier 1 with high-volume or complex tickets as needed
Support Tier 2 responsibilities including advanced troubleshooting and onsite escalations
Act as a bridge between field operations and centralized IT teams
Provide feedback on recurring issues and process improvements
Document all ticket activity, troubleshooting steps, and resolutions in the ticketing system
Record site visits, network findings, and project updates
Contribute to knowledge bases and documentation for field procedures
Maintain accurate daily/weekly updates including tickets handled, site visits, and outcomes

Responsibilities

Respond to and resolve support tickets across Tier 1 and Tier 2 queues
Provide in-person and remote support for end users, including hardware, software, and connectivity issues
Troubleshoot Windows systems, Microsoft 365, mobile devices, and peripherals
Ensure timely resolution of incidents while meeting service expectations
Travel to job sites, branch offices, and project locations throughout the Miami region
Serve as the primary IT presence for onsite users in remote or field environments
Support new site setups, relocations, and deployments
Coordinate with centralized IT teams (Help Desk, NetOps, SecOps) to resolve issues
Perform network and cellular scans at job sites to assess connectivity and coverage
Assist with network equipment deployments, including switches, access points, and firewalls
Support basic network configuration tasks and coordinate with NetOps for advanced configurations
Participate in site surveys, infrastructure planning, and troubleshooting connectivity issues
Assist in identifying and remediating security vulnerabilities and compliance gaps
Support security initiatives such as endpoint compliance, MFA setup, and device validation
Coordinate with Security Operations (SecOps) for incident response and remediation activities
Follow proper procedures for network scanning and security approvals when conducting site assessments
Image, configure, deploy, and troubleshoot laptops and mobile devices
Support onboarding and offboarding processes, including device setup and recovery
Maintain local inventory awareness and coordinate with central asset management
Ensure devices are compliant with company standards and policies
Assist Tier 1 with high-volume or complex tickets as needed
Support Tier 2 responsibilities including advanced troubleshooting and onsite escalations
Act as a bridge between field operations and centralized IT teams
Provide feedback on recurring issues and process improvements
Document all ticket activity, troubleshooting steps, and resolutions in the ticketing system
Record site visits, network findings, and project updates
Contribute to knowledge bases and documentation for field procedures
Maintain accurate daily/weekly updates including tickets handled, site visits, and outcomes