IT Technician

TEKsystems•New York, NY

2d•$25 - $30•Onsite

About The Position

This role focuses on delivering high-quality end-user device support within a large healthcare enterprise, with a strong emphasis on Mac environments and endpoint refresh initiatives. You will deploy, image, configure, migrate, and troubleshoot Apple Mac and Windows devices while contributing to large-scale technology refresh projects. The position requires extensive hands-on Mac support experience, familiarity with JAMF and Workspace ONE (AirWatch), and the ability to provide exceptional, white-glove support to a diverse user base.

Requirements

Strong enterprise-level Mac support experience, including macOS deployment, configuration, troubleshooting, and hardware support.
Experience working with JAMF and/or Workspace ONE (AirWatch) for device enrolment, software deployment, policy management, configuration profiles, and endpoint administration.
Hands-on experience performing imaging, provisioning, deployment, migration, and refresh activities for large groups of users.
Proficiency supporting Windows 10/11 and Microsoft Office applications.
Experience working with Active Directory and Microsoft 365 environments.
Strong hardware diagnostic and troubleshooting skills across desktops, laptops, and peripherals.
Experience tracking technology assets and maintaining deployment and inventory documentation.
Excellent communication, organisational, and customer service skills, with the ability to deliver white-glove support.
Ability to manage multiple priorities while meeting project deadlines in a fast-paced environment.
3+ years of enterprise desktop support experience.

Nice To Haves

Familiarity with imaging tools and endpoint deployment processes.
Experience with device lifecycle management in an enterprise setting.
Comfort working with ticketing systems for incident and request management.
Ability to collaborate effectively with engineering and infrastructure teams.
Competence using productivity tools such as Microsoft Excel for documentation and tracking.
Strong attention to detail when creating technical documentation and knowledge base articles.

Responsibilities

Deploy, image, configure, and support Apple Mac devices in a large enterprise environment.
Utilise JAMF and Workspace ONE (AirWatch) to enrol, configure, secure, manage, and support endpoint devices.
Perform device refresh activities including equipment replacements, workstation swaps, migrations, data transfers, and user onboarding.
Troubleshoot hardware, software, operating system, application, and network connectivity issues across Mac and Windows platforms.
Support both macOS and Windows 10/11 environments, ensuring stable and secure operation.
Configure user accounts, permissions, and access using Active Directory and related technologies.
Install, configure, and support monitors, docking stations, printers, scanners, and other peripherals.
Coordinate and execute large-scale refresh projects while maintaining deployment schedules and project milestones.
Stage, inventory, track, deploy, recover, and document technology assets throughout the device lifecycle.
Maintain accurate asset management records and inventory documentation.
Create and maintain technical documentation, deployment procedures, knowledge base articles, and project updates.
Provide exceptional white-glove support to clinicians, administrators, and office staff during device migrations and upgrades.
Work within ticketing systems to document incidents, service requests, refresh activities, and resolutions.
Perform workstation setup, cable management, and office technology installations.
Escalate complex technical issues when appropriate and collaborate with engineering and infrastructure teams.
Ensure endpoint compliance with organisational security and technology standards.