IT Refresh Technician
About The Position
Seeking an experienced IT Refresh Technician with a strong Mac support background to support enterprise-wide technology refresh initiatives. This individual will be responsible for deploying, imaging, configuring, migrating, troubleshooting, and supporting end-user devices while helping drive large-scale refresh projects across the organization. The ideal candidate will possess extensive hands-on experience supporting macOS environments and have working knowledge of Windows systems. Experience with JAMF and Workspace ONE (AirWatch) is highly preferred, as these tools are heavily utilized for endpoint management, software deployment, device provisioning, and lifecycle management.
Requirements
- 3+ years of enterprise desktop support experience.
- Strong hands-on Mac support and troubleshooting experience.
- Experience with JAMF and/or Workspace ONE (AirWatch) administration and endpoint management.
- Experience supporting large-scale hardware refresh, deployment, migration, or rollout initiatives.
- Proficiency supporting Windows 10/11 and Microsoft Office applications.
- Experience working with Active Directory and Microsoft 365 environments.
- Familiarity with imaging tools, endpoint deployment processes, and device lifecycle management.
- Strong hardware diagnostic and troubleshooting skills.
- Experience tracking technology assets and maintaining deployment documentation.
- Excellent communication, organizational, and customer service skills.
- Ability to manage multiple priorities while supporting project deadlines in a fast-paced environment.
Nice To Haves
- Experience with JAMF and Workspace ONE (AirWatch) is highly preferred
Responsibilities
- Deploy, image, configure, and support Apple Mac devices in a large enterprise environment.
- Utilize JAMF and Workspace ONE (AirWatch) to enroll, configure, secure, manage, and support endpoint devices.
- Perform device refresh activities including equipment replacements, workstation swaps, migrations, data transfers, and user onboarding.
- Troubleshoot hardware, software, operating system, application, and network connectivity issues.
- Support both macOS and Windows 10/11 environments.
- Configure user accounts, permissions, and access utilizing Active Directory and related technologies.
- Install, configure, and support monitors, docking stations, printers, scanners, and other peripherals.
- Coordinate and execute large-scale refresh projects while maintaining deployment schedules and project milestones.
- Stage, inventory, track, deploy, recover, and document technology assets throughout the device lifecycle.
- Maintain accurate asset management records and inventory documentation.
- Create and maintain technical documentation, deployment procedures, knowledge base articles, and project updates.
- Provide exceptional white-glove support to clinicians, administrators, and office staff during device migrations and upgrades.
- Work within ticketing systems to document incidents, service requests, refresh activities, and resolutions.
- Perform workstation setup, cable management, and office technology installations.
- Escalate complex technical issues when appropriate and collaborate with engineering and infrastructure teams.
- Ensure endpoint compliance with organizational security and technology standards.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
