IT Projects Engineer

Charles IT • Chesapeake, VA

2d

About The Position

Charles IT is seeking an IT Projects Engineer to join its Projects Team amid continued growth. Guided by values of exceptional service, continuous improvement, passionate people, and honesty, the company aims to foster a culture of growth, balance, and belonging. In this role, the engineer will lead technical project work and serve as a hands-on engineer and escalation point, collaborating with clients, vendors, and internal teams to implement solutions aligned with project goals and business needs.

Project work may include hypervisor replacements and migrations (such as Hyper-V and VMware), migrations to Microsoft 365, server builds and upgrades, full environment migrations, network infrastructure upgrades and overhauls, office IT build-outs, and business application deployments such as CRM and ERP systems. The role also includes post-go-live support, project documentation, client communications, time and expense recording, and participation in project status meetings and continuous improvement activities.

Charles IT describes its benefits as supporting employees’ financial well-being, health, growth, and quality of life. The company also emphasizes inclusion and equal employment opportunities.

Requirements

• Strong communication skills.
• Ability to manage multiple tasks and collaborate effectively in a fast-paced, client-focused team.
• Self-driven and able to work independently with minimal supervision.
• Excellent organizational skills and strong attention to detail.

Nice To Haves

• Eight or more years of experience is preferred.
• Certifications such as MCSA, VCP, or CCNA are a plus.
• Experience with ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus.
• Enthusiasm for taking on challenges in a growing company with a diverse client base.

Responsibilities

• Lead and execute technical projects for clients from kickoff through post-go-live support.
• Participate in project kickoff meetings to align on scope, timelines, expectations, and risks.
• Complete assigned tasks outlined in client Statements of Work (SOWs).
• Provide post-go-live support to stabilize and optimize client environments.
• Collaborate with third-party vendors and co-managed teams to meet project objectives.
• Maintain clear and thorough documentation of systems, tools, and project processes.
• Communicate proactively with clients and internal teams about changes, outages, and project impacts.
• Record daily time entries, expenses, and work notes in ConnectWise.
• Send weekly client-facing project status updates and participate in check-in meetings.
• Engage in team discussions, project debriefs, and continuous improvement efforts.
• Take on additional duties and responsibilities as assigned.

Benefits

• 401(k) plan with employer contributions.
• Performance-based incentive opportunities.
• Employee discount and savings offerings.
• Paid time off (PTO).
• Paid holidays.
• Paid parental leave.
• Work-from-home (WFH) bank.
• Medical coverage.
• Dental coverage.
• Vision coverage.
• Employer-paid life insurance.
• Short- and long-term disability insurance.
• Flexible Spending Accounts (FSA).
• Well-being resources and support programs.
• Structured career progression plans.
• Certification incentives that provide direct dollar-amount pay increases for approved industry certifications.
• Employer-paid dry-cleaning services.
• Friday team lunches.
• Corporate concierge services.
• Dog-friendly office.
• Team-building events and company-sponsored activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed