IT Project Support Technician

Cinter Technology Services•New York City, NY

13d•Hybrid

About The Position

This role is for an IT Project Support Technician with a confidential Japanese IT Company, based in NYC/NJ/CT. The position is full-time, hybrid, with a salary of $70,000 annually. The technician will be responsible for IT asset management, including inventory, audits, disposal, and reporting, utilizing systems like ServiceNow and DCTrack. They will also provide on-site project support, including network cable patching, connectivity support, user desktop validation, hardware/software troubleshooting, network cabling organization, and IT equipment installation. A temporary assignment in sales support includes preparing client billing, creating service reports, coordinating resources, and providing administrative support.

Requirements

1–3+ years of experience as a Field Technician, IT Support Technician, or similar technical support role.
Experience with IT hardware installation, maintenance, and troubleshooting.
Familiarity with mobile devices, service software, and standard computer applications.
Basic understanding of networking, cabling, and data center environments.
Ability to accurately document service activities and technical reports.
Valid U.S. driver's license with a clean driving record.
Willingness to travel locally/regionally and work flexible hours when needed.
Ability to work in customer sites, data centers, and other technical environments.
Ability to lift up to 50 lbs and perform physical tasks such as standing, climbing, kneeling, and reaching for extended periods.
Must be legally authorized to work in the United States without current or future visa sponsorship.

Nice To Haves

Strong organizational and communication skills.
A hands-on approach to IT infrastructure and field support.
The ability to manage multiple tasks and priorities.
Excellent customer service and problem-solving abilities.
Flexibility to travel locally and support projects at client sites.
A team-oriented mindset with a willingness to learn.
Experience with IT asset management is highly preferred.

Responsibilities

Perform IT asset inventory, audits, and disposal at client offices and data centers.
Coordinate IT asset management projects with clients, vendors, and internal teams.
Prepare and maintain IT asset management reports.
Update asset management systems such as ServiceNow and DCTrack.
Perform network cable patching and connectivity support.
Validate user desktop equipment and troubleshoot hardware/software issues.
Trace, label, and organize network cabling within IDF rooms.
Perform rack-and-stack installation of IT equipment.
Assist with various infrastructure deployment and migration projects.
Prepare client billing documentation.
Create monthly service reports.
Coordinate project resources and scheduling.
Provide administrative support to the sales and project teams.