Sr. IT Project & Program Manager, Asset Management

Pinterest•San Francisco, CA

2d•Remote

About The Position

Pinterest is looking for an IT Project & Program Manager, Asset Management to join their IT Vendor & Asset Management team. This role will focus on managing partnerships, tools, and metrics to ensure smooth IT service delivery worldwide. The successful candidate will elevate the existing managed-service model, enhance the management and measurement of external service-delivery partners, and contribute to the team's scaling efforts. The role involves leveraging AI to improve vendor and metrics reporting and optimize service operations. Collaboration with various internal teams and external partners is key to success.

Requirements

Proven experience managing outsourced/managed service provider relationships at scale, including SLAs and vendor governance.
Strong analytical and reporting skills, with experience building KPI/metrics programs and translating data into recommendations.
Strong collaborator and communicator, comfortable mentoring peers and influencing outcomes without formal management authority.
Experience partnering cross-functionally with Procurement, Finance, Legal, and Security.
Strong written and verbal communication skills, with the ability to prepare executive-ready materials.
3+ years of relevant experience in IT vendor/MSP management, IT asset management, or a related field.
Experience implementing AI into day-to-day workflows, with a practical approach to driving adoption and measuring impact.

Nice To Haves

Experience with metrics and ticketing/support tools such as Zendesk.
Bachelor’s degree in Information Systems a related field or equivalent experience.

Responsibilities

Own the day-to-day relationship with Pinterest's IT deployment and support service partners, driving performance, escalation resolution, and SLA accountability.
Build and manage a metrics and reporting program for outsourced IT services, defining KPIs and running regular business reviews to hold partners accountable to service and cost targets.
Bring AI into the team's day-to-day workflows, using it to speed up vendor and metrics reporting and improve how we run service operations.
Partner closely with the IT Project & Program Manager team supporting global deployment and vendor operations, while owning the vendor/MSP relationships that power those services.
Partner with Procurement, Finance, Legal, and Security to manage vendor contracts, invoicing accuracy, and compliance across service partnerships.
Support asset lifecycle and recovery programs, ensuring accurate reporting and cost optimization.
Help evaluate and onboard new service-delivery capacity to extend Pinterest's global IT support coverage as needs evolve.
Partner with IT leadership on budget planning and forecasting for vendor-delivered services.
Identify and help drive cost-savings opportunities across hardware and vendor spend (e.g., logistics/shipping efficiencies, hardware standardization), and help define how we track and report on those savings.
Serve as backup Scrum Lead for the team, with the opportunity to grow into the primary Scrum Lead role over time.