IT Project Manager

Braden Business Systems•Fishers, IN

5d•Hybrid

About The Position

The Project Manager owns delivery of Braden’s client technology projects from kickoff through closeout, with full accountability for scope, schedule, budget, and client communication on every engagement. Projects range from targeted refreshes to multi-site rollouts and span network and connectivity buildouts, Microsoft 365 and cloud migrations, server and infrastructure work, and structured cabling engagements. The Project Manager writes statements of work and hardware quotes, schedules engineers and field technicians, manages project budgets and resource utilization, and serves as the primary client point of contact for the duration of each project. Success is measured in projects that close on time, on budget, and leave the client satisfied with the delivery experience.

Requirements

5+ years of project management experience in an MSP, IT services, or technology consulting environment, with a track record of leading client-facing technical implementations
Proficiency with an IT ticketing and project management platform such as ConnectWise Manage/PSA, Autotask, or Halo PSA for project tracking, time entry, and financial reporting
Strong written and verbal communication skills, with proven ability to translate technical work into clear updates for both technical and non-technical audiences
Ability to manage project financials, including labor hours, utilization, change orders, and margin
Demonstrated experience managing 20+ concurrent client projects with overlapping timelines, spanning a variety of technical engagements
Hands-on experience writing statements of work and labor and hardware quotes for client engagements, including coordinating with engineering and sales to validate scope and margin before quotes reach the client
Working knowledge of Waterfall and hybrid project management methodologies
Bachelor’s degree in Information Technology, Business, or a related field, or equivalent professional experience
Valid driver’s license and occasional travel to client sites

Responsibilities

Own the full lifecycle of assigned projects from kickoff through closeout, including scope definition, schedule, budget, risk, quality, and client acceptance
Write statements of work and hardware quotes. Craft statements of work and hardware quotes for client engagements, coordinating with sales, engineering, and procurement to validate labor estimates, equipment configurations, and target margin before quotes reach the client
Serve as the primary client point of contact for the duration of each project, leading status meetings, managing change requests, and translating technical progress into clear updates for both technical and non-technical stakeholders
Schedule engineers and field technicians across the active project portfolio, balancing competing priorities and tracking utilization against billable targets
Track project financials in real time, including labor hours, expenses, change orders, and margin, and surface variances early enough to act on them rather than report on them
Maintain complete and accurate project records in Halo PSA, including SOWs, change orders, time entries, status reports, and closeout documentation
Partner with Client Partners throughout the engagement, keeping them current on delivery status and routing non-project client requests back to them
Drive risk and issue management proactively, identifying exposure early, documenting mitigation, and escalating to leadership before issues become client problems
Lead post-implementation handoff to service, support, and account management so clients experience continuity once the project closes