IT Project Manager

Manulife • Toronto, ON

3d • CA$86,100 - CA$136,100 • Hybrid

About The Position

Join our Global Technology & Cyber Security PMO team as an IT Project Manager. In this role, you will lead technical initiatives that support Manulife’s multi‑year strategic objectives. Reporting to the Director of Strategic Delivery, you will manage IT projects in a fast‑paced, matrixed environment. The successful candidate brings strong experience delivering enterprise‑scale IT projects, excellent communication and stakeholder management skills, and a passion for driving results while navigating complexity and change. This role manages and coordinates business and technical projects through all phases of initiation, development, and implementation. Responsibilities may be adjusted as business needs evolve.

Requirements

• Minimum 3 to 5 years+ of experience in Project Management, managing IT initiatives.
• Proven experience delivering IT, network infrastructure, and security projects.
• Strong understanding of project risk, issue management, and delivery transparency.
• Excellent critical thinking, analytical, and problem‑solving skills.
• Demonstrated ability to manage change and operate effectively in a complex, matrixed environment.
• Ability to influence, negotiate, and collaborate across business and technology teams.
• Strong written and verbal communication skills; able to present to senior leadership.
• Strong financial acumen, including budget management and understanding business drivers.
• Strong understanding of how technology supports enterprise and business strategy.
• Awareness of the full technology stack and IT delivery lifecycle.
• Strategic thinking with consideration for both short‑ and long‑term outcomes.
• Strong organizational skills and attention to detail.
• Continuous learner with a willingness to seek coaching and advanced training.
• Collaborative mindset with the ability to work across teams and functions.

Nice To Haves

• University degree and/or equivalent professional experience.
• PMP (Project Management Professional) certification
• CSM (Certified Scrum Master) or Agile certification
• Experience working within large enterprise or financial services environments

Responsibilities

• Lead end‑to‑end execution of technical and business projects, from business case development through implementation and closure.
• Manage projects primarily using waterfall methodologies, while incorporating Agile practices where appropriate.
• Ensure projects are delivered on time, within scope and budget, and aligned with business objectives.
• Define, document, and manage complex projects with interdependencies.
• Coordinate with technology teams, application owners, vendors, business partners, and external consultants.
• Act as a liaison between project teams, sponsors, and client groups.
• Establish clear roles, expectations, goals, and resource requirements for project teams.
• Influence and negotiate with stakeholders without formal authority.
• Identify, analyze, mitigate, document, and control project risks and issues; escalate when appropriate.
• Manage project budgets, forecasts, and financial tracking.
• Ensure adherence to Manulife’s global project governance framework, standards, and controls.
• Provide regular, clear, and concise communication to project teams, stakeholders, sponsors, and senior management.
• Present complex information in a clear and actionable manner.
• Identify opportunities to improve delivery methods, tools, and processes.
• Contribute positively to team success.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources.
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree