(Phoenix) IT Project Manager

CloudIT LLC•Phoenix, AZ

10d•Hybrid

About The Position

The IT Project Manager leads multiple concurrent technology projects from initiation through implementation, transition, and formal closure. The role independently manages technical projects and cross-functional teams, coordinating engineers and other resources while maintaining alignment with agreed scope, schedule, priorities, and objectives. The Project Manager works directly with technical and business leaders, executives, clients, vendors, and other stakeholders in a fast-paced, client-facing environment. The position requires strong project ownership, organization, communication, and follow-through. The Project Manager provides project-level direction and accountability to technical resources, manages client expectations, communicates project status and risks, and adapts established project management practices to project needs. The role is hybrid, requires at least two days per week in the Phoenix-area office, and may involve occasional after-hours activities and some travel.

Requirements

Demonstrated professional experience independently managing technology or technical implementation projects.
Experience managing multiple concurrent projects, priorities, resources, stakeholders, and deadlines.
Experience coordinating and providing project direction to engineers, technical specialists, or other technical resources.
Demonstrated ability to lead cross-functional teams without relying solely on direct reporting authority.
Experience communicating directly with clients and managing client-facing project activities.
Ability to communicate professionally and confidently with executives, business leaders, technical teams, clients, vendors, and other stakeholders.
Excellent professional English written and verbal communication skills for leading meetings, reporting status, preparing documentation, and interacting with stakeholders.
Strong meeting facilitation and presentation skills.
Strong organization, attention to detail, follow-through, and ability to manage competing priorities.
Experience identifying, documenting, communicating, and managing project risks, issues, dependencies, action items, and changes.
Working knowledge of project management methodologies and practices, such as waterfall, Agile, Scrum, hybrid, or similar approaches.
Experience using professional project management, collaboration, documentation, or service-management tools.
Ability to take ownership of complex technical projects and independently drive them forward; this is not an entry-level or associate-level role.
Ability to establish expectations, hold project resources accountable, manage multiple projects while tracking tasks and risks, and escalate issues proactively.
Ability to communicate technical topics to audiences with different levels of technical knowledge and work effectively with engineers and technical leaders.
Familiarity with project lifecycle practices including initiation, planning, execution, monitoring and control, transition, and closure.
Ability to adapt project management practices to project size, complexity, and needs.
Ability to work from the designated Phoenix-area office at least two days per week and reside within reasonable commuting distance of the Phoenix metropolitan area.
Ability to work at a computer for extended periods, operate standard computer equipment, and participate in virtual and in-person meetings throughout the workday.

Nice To Haves

Experience with ConnectWise, Microsoft Project, Jira, Microsoft Planner, Microsoft Teams, Microsoft 365, or comparable project and service-management platforms.
Experience managing projects involving technology infrastructure, cloud environments, Microsoft 365, cybersecurity, networking, endpoint deployments, application implementations, migrations, or related technical services.
Previous project management experience in a Managed Service Provider (MSP), IT services, consulting, or another client-facing technology organization.
A bachelor’s degree in a relevant field, recognized professional certifications, or an equivalent combination of education and demonstrated professional experience.
PMP, CAPM, PRINCE2, Scrum/Agile, or another recognized project management certification or accreditation.

Responsibilities

Manage multiple concurrent technical projects from initiation and planning through implementation, transition, and closure.
Develop and maintain project plans defining scope, objectives, milestones, deliverables, dependencies, resource requirements, responsibilities, and target completion dates.
Coordinate internal and external resources to complete deliverables and milestones according to expectations.
Lead project kickoff, status, internal coordination, client, and other project-related meetings.
Provide engineers and other technical resources with direction on priorities, assignments, dependencies, deadlines, and deliverables.
Monitor progress and identify risks, issues, dependencies, resource constraints, and other conditions that could affect delivery.
Escalate risks and issues and work with technical leadership, management, clients, and stakeholders on resolution plans.
Develop project scopes and objectives with technical and business stakeholders and clarify requirements and expectations.
Work with technical teams to validate feasibility, identify implementation dependencies, and coordinate technical activities.
Maintain project documentation, including plans, meeting notes, decisions, risks, issues, action items, status updates, change information, and closure records.
Track tasks and follow up with assigned resources on commitments, milestones, and deliverables.
Communicate progress, milestones, risks, blockers, dependencies, and required decisions to leadership, clients, and stakeholders.
Translate technical project information into clear, business-appropriate updates for nontechnical stakeholders.
Manage client expectations and maintain professional, responsive, constructive relationships.
Coordinate work across departments and teams and assist with resource planning and scheduling conflicts.
Document and communicate project changes, decisions, issues, and corrective actions.
Support transition and closure, including deliverable validation, outstanding-item tracking, operational handoff, and closeout.
Provide project reporting and related data to management and customers as required.
Contribute to improvement of project management processes, templates, documentation, tools, and delivery practices.
Coordinate occasional after-hours project activities for implementations, production changes, post-production support, or other project events.
Perform other assigned project management and related responsibilities.
Coordinate and provide project-level direction to engineers and other assigned technical resources, including setting priorities, coordinating activities, tracking deliverables, following up on commitments, identifying blockers, and escalating delivery concerns.