IT Project Manager

Northwest x Southern Hospitality•Spokane, WA

6d•Hybrid

About The Position

Northwest x Southern Hospitality (NSH) is seeking an experienced IT Manager to support and manage technology systems across our growing hotel portfolio. This position is ideal for a hospitality IT professional with experience in hotel technology installations, property support, and multi-property environments. We are looking for an IT Manager with experience in hotel IT - from the ground up installations with POS, PMS, Phone systems, etc. Work will be done in Alaska region (Anchorage and Fairbanks) and also the Pacific Northwest (Oregon, Washington, and Idaho). Position to be based in Spokane, WA or Tri-Cities, WA. Travel to all hotels in portfolio for IT Support and Installation.

Requirements

At least three years of IT experience, preferably within the hospitality industry.
Experience supporting hotel PMS, POS, phone systems, and network environments is strongly preferred.
Strong troubleshooting abilities.
Excellent customer service skills.
Ability to manage multiple projects while working independently.
A valid driver's license.
Ability to travel frequently.

Responsibilities

Supporting and maintaining hotel technology systems, including Property Management Systems (PMS), Point of Sale (POS) systems, phone systems, network infrastructure, and various hardware and software platforms.
Leading technology installations for new and existing hotel properties.
Providing technical support and user training to hotel teams.
Troubleshooting hardware, software, network, and connectivity issues.
Maintaining inventories of IT equipment and software licenses.
Coordinating with vendors.
Reviewing maintenance agreements.
Regularly traveling to support hotels throughout the Pacific Northwest and Alaska.