IT PROJECT MANAGER - Binghamton University - Binghamton, NY
About The Position
At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success. We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. Job SummaryWe are seeking an IT Project Manager to support our campus dining operations at Binghamton University. This role is responsible for the planning, administration, and day-to-day support of IT systems and POS environments across a multi-unit dining account. This position plays a key role in ensuring reliable system performance, effective troubleshooting, and seamless integration between technology platforms, enabling operational and financial success.
Requirements
- Associate’s or Bachelor’s degree in Information Technology or related field OR 3+ years of relevant IT experience
- Experience supporting POS systems (hardware and software)
- Working knowledge of networking systems and infrastructure
- Proficiency with Microsoft Office and SharePoint
- Experience with troubleshooting tools and command-line environments
- Strong analytical, troubleshooting, and prioritization skills
- Ability to work in a fast-paced, multi-site environment
Nice To Haves
- Familiarity with AWS, Oracle, or similar platforms
- Hospitality or food service industry experience
- Exposure to mobile ordering or retail technologies
- Vendor management experience
Responsibilities
- Administer, configure, and optimize POS systems
- Troubleshoot software and hardware issues
- Oversee installation, upgrades, and maintenance of POS equipment
- Manage support requests and escalate issues as needed
- Maintain and audit IT systems and integrations with university platforms
- Monitor system performance and ensure operational stability
- Support mobile ordering platforms (e.g., BOOST)
- Provide first- and second-level technical support for IT and POS systems
- Partner with vendors to resolve issues and improve system functionality
- Generate reports to support financial analysis and operational insights
- Configure and maintain computers, laptops, and networking equipment
- Support deployments for new locations, systems, and users
- Perform hands-on technical work including installations and troubleshooting
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
