IT Program Manager

GroupHEALTH Benefit Solutions•Surrey, BC

1d•CA$125,000 - CA$135,000•Hybrid

About The Position

The IT Program Manager will serve as GroupHEALTH Family of Companies' (GHFOC) project governance authority, building and owning the PM methodology that every project professional across all entities will use. The IT Program Manager will manage the CIO's IT portfolio with discipline and transparency while mentoring the next generation of project coordinators and managers across the family of companies. This role goes beyond managing projects, it builds the capability and governance structures that make great project delivery possible across GHFOC. This is a hybrid role based out of our Surrey, BC office, working 3 days in office and 2 days from home.

Requirements

Bachelor's degree in Business Administration, Project Management, Information Technology, or a related field. An equivalent combination of education and demonstrated experience will be considered
7+ years of progressive experience in IT project or program management
3+ years at Program Manager level managing complex cross-functional IT programs
Experience building or significantly contributing to a PM methodology or PMO function from the ground up
Demonstrated experience managing IT project portfolios of 10+ concurrent projects
Experience mentoring or coaching junior project professionals

Nice To Haves

PMP (Project Management Professional), current and in good standing, is considered an asset
Prince2 Practitioner, SAFe Agilist, PMI-ACP, or equivalent certification is considered an asset
An MBA or graduate diploma in project or program management is considered an asset
Experience in insurance, group benefits, financial services, or a regulated industry is considered an asset
Experience operating across a multi-entity or multi-subsidiary organization where governance had to be earned, not mandated, is considered an asset
Experience working alongside or supporting a transformation office or major enterprise transformation program is considered an asset
Experience facilitating a PM Community of Practice or capability development program is considered an asset

Responsibilities

Own and maintain the IT project register as the single source of truth for all active, planned, and completed initiatives across all GHFOC entities
Track project status (RAG), milestone progress, budget consumption, resource allocation, risks, issues, and dependencies
Identify and escalate projects that are drifting, including timeline slippage, scope creep, and budget overrun, before they become a crisis
Manage the project intake and prioritization process across all IT pillars
Design and manage the full IT governance calendar, including weekly stand-ups, monthly steering committee, monthly ELT support, and quarterly deep-dives
Prepare all meeting agendas, pre-read packs, and materials, circulated 48 hours before each meeting
Document all decisions, actions, and owners, distributed within 24 hours
Own and continuously develop the GHFOC PM Methodology, the standard framework for how all projects across the family of companies are planned, executed, governed, and closed
Define and maintain the PM artifact library, including charters, RACI matrices, risk registers, status templates, change request forms, and lessons learned logs
Select, implement, and maintain IT project management tooling across GHFOC, ensuring consistent adoption of approved tools (Jira, MS Project, or equivalent)
Provide the PM methodology, standards, and templates for all GHFOC entities
Identify, map, and build relationships with all project coordinators and PMs across all GHFOC entities
Assess current PM capability and maintain a living skills gap map, updated quarterly
Design and run the GHFOC Project Coordinator Development Program, a structured curriculum covering PM fundamentals, GHFOC methodology, tools, and governance
Provide 1:1 mentoring to project coordinators, including the Transformation Office PM, through regular touchpoints, career development, and real-time coaching on active projects
Maintain the IT budget tracker, tracking actual spend versus approved budget by cost center, pillar, and entity
Produce the monthly CIO IT Executive Dashboard, a single-page view of IT health for executive and board use
Prepare the quarterly IT board report and support Munich Re reporting
Distribute monthly IT updates to all entity presidents that are relevant, concise, and entity-specific