IT PROGRAM MANAGER, MARKETING

Graton Resort & Casino•Rohnert Park, CA

About The Position

The IT Program Manager, Marketing leads stakeholder partnerships, technology portfolio, and the delivery of solutions in Marketing, encompassing Brand Marketing, Digital & Creative, Rewards, Player Development, and Events. This role proactively identifies opportunities where technology can enhance guest experience and business success. They collaborate on technology roadmaps, plan and lead initiatives, and manage a team responsible for systems management, business analysis, data stewardship, and ongoing support in close collaboration with IT and business functions. The role serves as the services and systems owner for related platforms and technologies, including websites, mobile apps, database marketing, creative operations, loyalty systems, and associated guest-facing integrations and infrastructure. This position also manages vendor relationships.

Requirements

Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Bachelor's Degree in a related field, or equivalent experience.
A minimum of 8 years of extensive, varied experience in relevant business and/or technology areas.
Experience leading and managing technology teams.
Deep understanding of the software and technology solutions in their areas of responsibility including digital marketing, web stacks, creative ops, Adobe tools, and related integrations.
Deep understanding of relevant business functions, processes, and typical requirements that influence systems selection and usage.
Demonstrated excellent verbal/written communication skills across varying levels of the organization.
Ability to understand key regulations pertinent to the business, such as PCI, NIGC etc., and ensure solutions and services meet and comply with requirements.

Nice To Haves

Industry experience in gaming, entertainment, and/or hospitality.
Project management certifications such as PMI-PMP/Agile a plus.

Responsibilities

Redefine hospitality at Graton Resort & Casino while living, supporting, and promoting company values.
Perform responsibilities in accordance with Graton Resort & Casino standards, policies, and procedures.
Act as a trusted advisor to Graton leadership and teams, aligning business objectives with technology solutions and collaborating on strategy, delivery, and support.
Develop and communicate roadmaps for process and system initiatives to meet stakeholder goals, considering prioritization, constraints, and strategic considerations.
Define, plan, and lead projects, including developing scope, requirements, stakeholder communications, project financials, schedules, and managing exceptions.
Work with project teams and vendors to deliver implementations, enhancements, upgrades, process and regression testing, change management, communication, documentation, and adoption support.
Champion change management, adoption, and training efforts to maximize the effectiveness of solutions and processes.
Lead and mentor a team of analysts, engineers, and administrators supporting related systems and projects.
Lead solution analysis and selection initiatives.
Manage systems lifecycles in partnership with architecture, functional, and operations teams.
Oversee daily systems operation and support through ticketing systems and processes, including internal and outsourced services.
Review systems issues to identify and communicate business impacts and lead the development of solutions.
Collaborate with the Support Operations team to enable effective first-level support and clear escalation paths, ensuring a great guest experience.
Manage and support Graton's relationships with vendors and implementation partners by participating in selection, contracting, negotiations, and managing vendor performance.
Guide the data architecture and usage for owned systems and ensure smooth transactional data flow and quality, in partnership with analytics and architecture teams.